Curtis Streat Jr

• Maintained detailed documentation and reports

• Ensured compliance with care plans and safety regulations

• Managed confidential information and supported client advocacy

• Facilitated daily living activities to enhance client independence and quality of life.
• Monitored client behavior and progress, reporting changes to healthcare professionals for timely interventions.
• Trained and mentored new staff on best practices for direct support services and client engagement.
• Maintained accurate documentation of client interactions, adhering to regulatory compliance standards.

• Resolved customer concerns with professionalism and empathy

• Processed transactions and documented interactions accurately

• De-escalated issues and provided effective solutions

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Trained new associates on customer interaction techniques and operational procedures.