Summary
Overview
Work History
Education
Community Service
Awards And Acknowledgements
Timeline
Generic

Cydney Durham

Capital Heights

Summary

Since joining the Washington DC Summer Youth Program at the age of 14, I have gainfully experienced employment training in many phases of government office management, receptionist roles, Public Speaking engagements, software usage, meeting minutes training, customer service and networking engagement for the DC HERO PROGRAM - located on the Gallaudet University grounds. After 4 years of training in the Program, I left the area to attend North Carolina Central University, via Scholarship Awards, to further my education in pursuit of a great career and further growth within a great firm, company or organization. I have developed a skillset along with further education which I would like to apply at a full-time career position.

Overview

11
11
years of professional experience

Work History

Concierge

Classic Concierge
06.2023 - Current
  • Meet and greet the residents and answer inquiries in person or via telephone.
  • Assist the residents, guests and visitors as needed.
  • Assist residents with luggage/shopping to and from their apartment.
  • Handle complaints effectively, take the correct action and remain courteous.
  • Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
  • Upload information onto portal when required.
  • Check and screen all visitors and guest and any contractor staff, confirming they have permission to be present in the building.
  • Report any suspicious/unusual behavior, call the police if necessary.
  • Perform regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
  • Ensure the tidiness of the common areas of the building and assist with the cleaning of public areas if outside the cleaner’s normal working hours.

Leasing Specialist

Faria Management
06.2022 - 09.2022
  • Administered leasing and marketing for apartment homes and related products.
  • Maintained and prepared required paperwork for move-Ins.
  • Greeted applicants and established relationships with prospective tenants and future brokers.
  • Properly secured lease applications from qualified clients including running credit checks using On-site, performed lease signing and collected required monies.
  • Took tenants to view different properties.
  • Made appointments and verified applications.
  • Confirmed applications were accurate and complete.

Administrative Assistant/Graphic Designer

CS Barber School
03.2022 - 06.2022
  • Handled administrative requests and queries from senior managers.
  • Organized and scheduled appointments with administrative software.
  • Scheduled appointments and Interviews.
  • Composed and distributed emails, correspondence memos, letters and forms.
  • Developed and maintain a filing system.
  • Ordered office supplies and research new deals and suppliers.
  • Maintained contact lists.
  • Computer fluency in Mac and PC.
  • Knowledge of design techniques, tools, and principles.
  • Typography knowledge.
  • Multimedia content development.
  • Media production, communication, and dissemination techniques.
  • Understanding browser capabilities.

Hostess

Agora Restaurant
11.2021 - 03.2022
  • Greeted customers upon arrival and showed them to their tables.
  • Assisted customers with any special requests or needs.
  • Managed the waitlist and seating arrangements.
  • Answered phone calls and took reservations.
  • Communicated with the kitchen and servers to ensure a smooth dining experience.
  • Maintained a cleaned and organized front of house area.

Administrative Assistant

Blacksun Roofing and Solar
01.2020 - 04.2020
  • Assisted with administrative management.
  • Assisted in the preparation of regularly scheduled reports.
  • Checked daily insurance and procedure authorizations.
  • Reviewed invoices, bills and purchase orders.
  • Communicated with customers.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Coordinated new and existing patient schedules within the service area.
  • Entered data in spreadsheets such as Microsoft Excel and Google Sheets.

Camp Counselor

Headfirst Summer Camp
06.2019 - 09.2019
  • Administered first aid when necessary.
  • Contacted proper authorities in case of an emergency.
  • Coordinated lunch and seating arrangements.
  • Described safety guidelines to all campers.
  • Designed outdoor events and indoor activities for camp attendees.
  • Encouraged curiosity, exploration, and problem solving with appropriate playtime activities.
  • Created a fun learning setting.
  • Encouraged friendships and positive interactions between campers.
  • Organized activities that developed children’s physical, emotional, and social growth.

D.C. Summer Youth Employment Program
06.2014 - 06.2018
  • Company Overview: HERO PROGRAM- Higher Education Readiness Program
  • Helped students in games and activity participation.
  • Helped in preparation of field trips.
  • Assisted students with various needs.
  • Assisted in keeping track of all students while on off sit trips.
  • Administered several presentations during training.
  • HERO PROGRAM- Higher Education Readiness Program

Education

North Carolina Central University

Diploma -

Friendship Collegiate Academy

Community Service

  • The National Cathedral - Children’s Division
  • The Westchester - Luxury Residential Homes
  • Summer Apprenticeship - Receptionist and Residential Office Management, 2016

Awards And Acknowledgements

  • High School Graduation Class Address, 2018
  • Vice President of Student Government, 2017-2018
  • 3.6 GPA, 2014-2018
  • Captain, Girls Basketball Team, 2017-2018
  • Point Guard, Girls Basketball Team, 2014-2018

Timeline

Concierge

Classic Concierge
06.2023 - Current

Leasing Specialist

Faria Management
06.2022 - 09.2022

Administrative Assistant/Graphic Designer

CS Barber School
03.2022 - 06.2022

Hostess

Agora Restaurant
11.2021 - 03.2022

Administrative Assistant

Blacksun Roofing and Solar
01.2020 - 04.2020

Camp Counselor

Headfirst Summer Camp
06.2019 - 09.2019

D.C. Summer Youth Employment Program
06.2014 - 06.2018

North Carolina Central University

Diploma -

Friendship Collegiate Academy

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Cydney Durham