Cynthia Drumgole
Annapolis
Summary
Dynamic Clinical Specialist with a proven track record at Johns Hopkins University, enhancing patient care through innovative protocols and interdisciplinary collaboration. Skilled in EMR documentation and customer relationship management, I mentor teams and drive quality improvement initiatives, fostering a culture of safety and excellence in clinical practice.
Overview
35
35
years of professional experience
Work History
Clinical Specialist
John's Hopkins University
06.2017 - Current
- Developed and implemented clinical protocols to enhance patient care and safety.
- Collaborated with interdisciplinary teams to optimize treatment plans and patient outcomes.
- Analyzed patient data to identify trends, facilitating evidence-based decision-making.
- Conducted training sessions for staff on new procedures and best practices in clinical settings.
- Mentored junior specialists, fostering professional growth and ensuring adherence to clinical guidelines.
- Evaluated emerging technologies for potential integration into clinical operations, driving innovation in practice.
- Streamlined workflow processes within clinical teams by implementing innovative technologies and best practices that resulted in improved efficiency and reduced error rates.
- Gave presentations to conference attendees, clinicians, and administrators.
- Visited assigned accounts, identified, and trained clinical champions and established relationships with key decision makers.
Nurse
George Washington University Medical Center
01.2002 - 03.2017
- Administered patient care, monitoring vital signs, and responding to medical emergencies.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Educated patients and families on health management, medications, and post-discharge instructions.
- Streamlined nursing workflows by implementing new documentation processes in the electronic health records system.
- Spearheaded quality improvement projects aimed at increasing patient satisfaction and reducing readmission rates.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Mentored junior nurses, fostering professional growth and enhancing team performance through knowledge sharing.
Nurse
Sheppard Pratt Hospital
08.1996 - 05.1998
- Administered patient medications and monitored responses to ensure therapeutic effectiveness.
- Developed and implemented individualized care plans based on patient assessments and clinical evaluations.
- Collaborated with multidisciplinary teams to coordinate comprehensive treatment strategies for patients.
- Mentored junior nursing staff in best practices for psychiatric care and crisis intervention techniques.
- Led quality improvement initiatives to enhance patient safety and care outcomes within the psychiatric unit.
- Conducted thorough psychiatric assessments to accurately diagnose and guide treatment decisions.
- Utilized electronic health records systems to document patient progress and facilitate communication among caregivers.
- Responded to numerous volatile situations and violent outbreaks to restore the safety and security of patients and staff.
- Responded to numerous volatile situations and violent outbreaks to restore the safety and security of patients and staff.
- Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or self-harm.
- Collaborated proactively with psychiatrists to adjust treatment plans based on observed changes in symptoms or behavior patterns among patients.
- Advocated for and strived to protect the health, safety, and rights of patients.
- Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
- Performed patient assessments to monitor expected response to medications and alter treatment plans.
- Led quality improvement initiatives to enhance patient safety and care outcomes within psychiatric unit.
- Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients and families on mental health disorders and coping strategies to promote recovery.
Early Childhood Educator
Grace Baptist Christian Academy
09.1990 - 03.1996
- Developed engaging lesson plans aligned with educational standards and children's developmental needs.
- Implemented assessment strategies to track student progress and adapt instruction accordingly.
- Fostered a nurturing classroom environment that promoted social, emotional, and cognitive growth.
- Collaborated with colleagues to design and execute school-wide initiatives enhancing early childhood education.
- Established partnerships with parents to support children's learning and development at home.
- Organized community events to promote family engagement and strengthen school relationships.
- Evaluated curriculum effectiveness, recommending improvements based on student outcomes and feedback.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children's social skills development through group projects and collaborative games.
- Communicated with parents and other staff about student progress.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
Education
Bachelor of Science - Psychology
University of Michigan-Flint
Flint, MI12-2027
Bachelor of Science - Nursing
University of Colorado
CO06-1989
Associate of Arts - Early Childhood Care Education
Community College of Aurora
Aurora, Colorado, CO06-1987
Skills
- Customer relationship management (CRM)
- Education proficiency
- Clinical proficiency
- EMR documentation
- Customer relations
- Pharmacology
- Documentation and reporting
Timeline
Clinical Specialist
John's Hopkins University
06.2017 - Current
Nurse
George Washington University Medical Center
01.2002 - 03.2017
Nurse
Sheppard Pratt Hospital
08.1996 - 05.1998
Early Childhood Educator
Grace Baptist Christian Academy
09.1990 - 03.1996
Bachelor of Science - Psychology
University of Michigan-Flint
Bachelor of Science - Nursing
University of Colorado
Associate of Arts - Early Childhood Care Education
Community College of Aurora