Cynthia Oiwo
Rosedale
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supportive Services Coordinator
Penrose Management
01.2019 - 12.2019
- Designed individualized service plan that took into account client's goals and preferences.
- Developed productive working relationships with numerous community resources, including churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Direct Support Professional
Chimes Inc
01.2016 - 07.2019
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Developed and implemented individualized care plans to meet individual needs of each client.
Direct-support-professional
Progressive Horizons Inc
04.2012 - 12.2015
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Education
Master of Science - Health Administration
Walden University
Minneapolis, MN08.2021
Bachelor of Arts - Social Work
Coppin State University
Baltimore, MD05.2019
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Schedule Coordination
- Document Management
- Scheduling and calendar management
- Presenting Ideas and Plans
- Recordkeeping
- Process Improvement
- Project Support
- Staff Management
- Strategic Planning
- Meeting Coordination
- Event Planning
- Project assistance
- Schedule Management
- Administrative Leadership
- Event Coordination
- Database Management
- Regulatory Compliance
- Point of Contact
- Staff Supervision
- Project Management
- Best Practices Implementation
Certification
First Aid/CPR
Timeline
Supportive Services Coordinator
Penrose Management
01.2019 - 12.2019
Direct Support Professional
Chimes Inc
01.2016 - 07.2019
Direct-support-professional
Progressive Horizons Inc
04.2012 - 12.2015
Master of Science - Health Administration
Walden University
Bachelor of Arts - Social Work
Coppin State University
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