Dachete Sewell
Elkton
Summary
Experienced in membership services with a focus on customer satisfaction and retention. Demonstrated strengths include issue resolution, exceptional communication skills, and relationship building. Previous roles have seen significant improvements in member engagement and satisfaction. Possess strong organizational abilities, problem-solving skills, and commitment to providing high-quality service.
Overview
9
9
years of professional experience
1997
1997
years of post-secondary education
Work History
Membership Services Representative
Discover Card Financial Services
Newcastle
04.2013 - 08.2013
- Assisted customers with account inquiries and transaction issues.
- Educated members on card benefits and services available to them.
- Processed membership applications and updated customer information efficiently.
- Collaborated with team members to resolve customer concerns swiftly.
- Managed incoming calls and provided timely responses to customer requests.
- Maintained accurate records of customer interactions and transactions.
Membership Sales and Seervice
AAA Midatlantic
Newark
08.2004 - 02.2011
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Elkton High School
Elkton, MDSkills
- Membership processing
- Account inquiry resolution
- Transaction processing
- Roadside derive call que
Timeline
Membership Services Representative
Discover Card Financial Services
04.2013 - 08.2013
Membership Sales and Seervice
AAA Midatlantic
08.2004 - 02.2011
Elkton High School