Daeyonna Miles

• Delegated tasks to team members according to project requirements and employee strengths
• Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
• Assisted in the recruitment and onboarding of new team members
• Recommended employees for promotions and notified individuals of career progression opportunities
• Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance
• Notified supervisors of overarching customer and team member concerns
• Processed customer discounts, returns and refunds according to store policies
• Took appropriate measures to correct service quality deficits
• Developed and utilized team building exercises to promote workplace synergy and productivity
• Mentored and coached team members to ensure successful performance
• Notified customers and employees of company promotions and limited-time offers

• Answering inquiries from families about the P-EBT program, helping with eligibility questions, troubleshooting issues with EBT cards, and guiding individuals through the application
  process.
• Reviewing applications, verifying eligibility based on program requirements (such as school enrollment and meal program status),
  and determining benefit amounts for families.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Strong communication, problem-solving, and empathy, along with familiarity with the program's processes.

• Assist delivery drivers by loading and unloading packages, ensuring timely and accurate deliveries.

• Help organize packages in delivery trucks, optimizing space and ensuring safe handling.
• Navigate routes with drivers, providing support for delivery schedules and adjusting based on real-time traffic or customer
  needs.
• Maintain a high level of safety by following
• UPS safety guidelines and assisting drivers in safe package handling and lifting.
• Offer exceptional customer service by greeting recipients, ensuring accurate deliveries, and addressing minor inquiries.
• Communicate effectively with drivers and customers, helping resolve any issues that arise during deliveries.
• Maintain a positive attitude and work efficiently during peak seasons, including working extended hours or weekends when
  necessary.