Dahlia Pryer
Windsor Mill,MD
Summary
Dedicated professional with exceptional experience in customer service and sales, and a growing knowledge in the Healthcare Field. Known for communication skills and the ability to thrive in fast-paced environments. Currently seeking opportunities to leverage customer engagement experience while expanding expertise in healthcare, and Real Estate.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optician
Americas Best Contact & Eyeglasses
05.2024 - Current
- Monitored sales progress, ensuring the end goal was meet
- Gave patients assistance with insurance and the best route to go
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Organized and filed important documents in filing cabinets or in online document storage solutions
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
Team Member
Chick-Fil-A
09.2023 - 09.2024
- Greeted customers and answered questions regarding products and promotions
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Demonstrated excellent organizational and problem-solving skills while managing multiple tasks simultaneously
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Managed approximately 40 incoming calls, faxes and emails per day from Patients
Volunteer
Loch Raven Methodist Church
11.2022 - 11.2023
- Collaborated with other health professionals to coordinate quality care for the senior population
- Fostered an atmosphere of trust and respect through positive interactions with all individuals involved in the care process
- Organizing community service initiatives or volunteering efforts to address local needs
Crew Trainer
McDonalds
01.2021 - 08.2023
- Always provided efficient and courteous service to customers
- Focused on learning new skills and staying updated with industry changes
- Assisted in resolving conflicts between team members and providing guidance on how to work together effectively
- Ensured compliance with all safety regulations, company policies and procedures in the workplace
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 50%.
Education
Some College (No Degree) - Real Estate Development
The CE Shop
Baltimore, MD12-2024
High School Diploma -
Woodlawn High School
Gwynn Oak, MD06.2024
Skills
- Insurance Verification
- Client Relationship Management
- Policy Analysis
- Product Upselling
- Data entry
- Empathy and Compassion
Certification
- CPR Certification, American Red Cross, 06/01/24
- Certified Medication Technician, Maryland Board of Nursing, 09/01/24
Volunteer Experience
Volunteer, Loch Raven Methodist Church, Baltimore, MD, 11/01/22, 11/01/23, Collaborated with other health professionals to coordinate quality care for the senior population., Fostered an atmosphere of trust and respect through positive interactions with all individuals involved in the care process., Organizing community service initiatives or volunteering efforts to address local needs.
References
References available upon request
Awards
- Customer Service Award
- Employee of the month Award
- Leadership Awards
- Provided leadership development coaching and mentorship to employees.
Timeline
Optician
Americas Best Contact & Eyeglasses
05.2024 - Current
Team Member
Chick-Fil-A
09.2023 - 09.2024
Volunteer
Loch Raven Methodist Church
11.2022 - 11.2023
Crew Trainer
McDonalds
01.2021 - 08.2023
- CPR Certification, American Red Cross, 06/01/24
- Certified Medication Technician, Maryland Board of Nursing, 09/01/24
Some College (No Degree) - Real Estate Development
The CE Shop
High School Diploma -
Woodlawn High School
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