Daiyanna Pendergrass
Columbia
Summary
Customer-focused professional with extensive experience in relationship building and issue resolution. Manages front-line communications and maintains detailed records to enhance customer experiences. Demonstrates strong communication, problem-solving, and teamwork skills cultivated in education and hospitality settings.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Lake Village Townhomes/ Maryland Management Compa
Severn
12.2025 - Current
- Assisted residents with leasing inquiries and property tours.
- Managed lease documentation and tenant applications efficiently.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Developed positive relationships with potential and current tenants.
- Coordinated maintenance requests between residents and service teams.
- Updated resident data into property management software system daily.
- Informed property manager about critical issues for immediate action. to property manager to deliver immediate resolution.
Paraprofessional
Gywnn Falls elementary
Baltimore
08.2025 - 12.2026
- Assisted students with special needs during lessons and daily routines.
- Monitored student progress and behavior throughout the school day.
- Collaborated with staff to create a positive learning environment.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supported teachers in classroom management and instructional activities.
Paraprofessional
Mitchell Elementary
Woodbury
08.2023 - 06.2025
- Organized and supported productive learning environments for staff and students.
- Coordinated communication among parents, teachers, and administrators to streamline daily operations.
- Demonstrated strong attention to detail in record-keeping and classroom documentation tasks.
- Resolved student and classroom issues effectively, demonstrating strong interpersonal and conflict-resolution skills.
Teachers Aide
Gainfield Elementary
Southbury
08.2022 - 06.2023
- Facilitated small group instruction, promoting deeper understanding of core subjects among students.
- Supported classroom instruction and provided one-on-one guidance to students
- Collaborated with teacher to implement lesson plans and activities, enhancing student engagement and learning outcomes.
- Communicated with parents about student progress and classroom events regularly.
Shift Leader/Hostess
Potbelly's Sandwich Shop
Louisville
12.2019 - 02.2022
- Managed staff schedules, shift openings/closings, and daily cash handling to ensure smooth operations.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Training new employees on procedures, communication and customer engagement.
- Trained new employees on procedures, communication, and customer engagement to foster effective team integration.
Hostess
Texas Roadhouse Restaurant
Louisville
09.2018 - 12.2019
- Greeted incoming guests, maintained reservation systems, escorted to assigned dining area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted in training new host staff on procedures and customer service standards to enhance team readiness.
- Engaged in friendly conversation with guests to create an enjoyable atmosphere and encourage return visits.
Education
High School Diploma -
Fern Creek High School
Louisville, KYSkills
- Rental Agreement Management
- Fair Housing Compliance
- Application processing
- Property management software
- Customer relationship management
- Customer Service
- Office administration
- Scheduling
- Attention to detail
- Conflict Resolution and Problem Solving
- Tenant Education
- Computer Skills
- Professional demeanor
- Teacher collaboration
Timeline
Leasing Consultant
Lake Village Townhomes/ Maryland Management Compa
12.2025 - Current
Paraprofessional
Gywnn Falls elementary
08.2025 - 12.2026
Paraprofessional
Mitchell Elementary
08.2023 - 06.2025
Teachers Aide
Gainfield Elementary
08.2022 - 06.2023
Shift Leader/Hostess
Potbelly's Sandwich Shop
12.2019 - 02.2022
Hostess
Texas Roadhouse Restaurant
09.2018 - 12.2019
High School Diploma -
Fern Creek High School