Daji Thomas
Baltimore
Summary
Dynamic professional with a proven track record at Verizon Corporate Headquarters, excelling in customer service and problem resolution. Adept at enhancing team performance and streamlining operations, I leverage strong organizational skills and technical expertise to drive efficiency and satisfaction. Committed to fostering positive relationships and delivering exceptional results in fast-paced environments. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
12
12
years of professional experience
Work History
Sales Associate
Verizon Corporate Headquarters
01.2023 - 06.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Learned inventory management practices to support stock replenishment processes.
- Streamlined call center operations for improved team performance and increased customer satisfaction levels.
- Answered over 100 calls per shift to meet fast-paced call center demands.
- Collaborated with cross-functional teams to refine workflow processes and enhance productivity.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Provided technical support for Microsoft software, resolving issues efficiently to minimize downtime.
- Installed and configured server and workstation hardware, OS and custom applications.
Insurance Agent
State Farm
02.2020 - 12.2022
- Handled customer inquiries and resolved issues promptly to maintain high service standards.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Transporter
Mobility- Maryland Transit Administration
08.2017 - 08.2019
- Operated and maintained transportation equipment to ensure safe and timely deliveries.
- Coordinated logistics for efficient routing and scheduling of transport vehicles.
- Monitored vehicle conditions, performing routine inspections and minor repairs as needed.
- Assisted in training new staff on safety protocols and operational procedures.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Upheld compliance with federal, state, and local regulations governing commercial transportation operations.
- Received positive feedback from clients for punctuality and professionalism during pick-ups and deliveries.
- Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.
- Maintained accurate records of deliveries, routes, and vehicle inspections.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Trained new drivers on company policies and safe driving practices.
Recruitment Manager
LaborMax Staffing
01.2013 - 01.2018
- Developed and implemented recruitment strategies to attract top talent across various departments.
- Managed full-cycle recruitment processes, including sourcing, interviewing, and onboarding candidates.
- Collaborated with hiring managers to identify staffing needs and develop job descriptions.
- Utilized applicant tracking systems to streamline candidate evaluation and communication processes.
- Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Tailored recruitment messaging to align with company's culture and values, attracting candidates who are better cultural fit.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Education
Diploma -
Patterson High School
Baltimore MD 2122408.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Microsoft planner
- Microsoft bookings
- Friendly, positive attitude
- Problem-solving
- Excellent communication
- Organization and time management
- Problem resolution
- Verbal communication
- Decision-making
- Active listening
- Organizational skills
- Computer skills
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
References
Dora Smythe 443- 963-7943
Teresa Jenkins 443-835-1313
Shantell Ross 410- 949-0340
Andre Diggs 443-318-3670
Loretta Morning 443-484-6228
Timeline
Sales Associate
Verizon Corporate Headquarters
01.2023 - 06.2025
Insurance Agent
State Farm
02.2020 - 12.2022
Transporter
Mobility- Maryland Transit Administration
08.2017 - 08.2019
Recruitment Manager
LaborMax Staffing
01.2013 - 01.2018
Diploma -
Patterson High School
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