Dakota Waybright
Baltimore
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling proper appointments as needed. Detailed team player with strengths in communication, customer service and multitasking.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Capital Women's Care
Towson
10.2024 - Current
- Scanned completed forms, identification and insurance cards, into electronic medical records maintaining patient documents.
- Utilized technology and specialized software to maximize productivity.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Verified insurance information, collected payments, and scheduled appointments.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Handled high volume of incoming calls, took messages, and transferred calls to appropriate departments or personnel while providing exceptional customer service to patients and families.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Manager
The New Green Room Billiards
Dundalk
10.2023 - 12.2024
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Assisted with kitchen preparation during peak times as needed.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
Restaurant Hostess
Mr Bill’s Terrace Inn
Essex
03.2021 - 09.2023
- Managed reservations, waitlists, and special requests for parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer concerns in a professional manner while maintaining a positive attitude towards guests and staff.
- Balanced cash register at end of shift according to established procedures.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Sparrows Point High School
Sparrows Point, MD06-2024
Skills
- Detail and goal oriented
- Verbal and written communication
- Exceptional Phone etiquette
- Multitasking and organization
- Document and file management
- Positive and professional
- Electronic health records
- Customer and patient satisfaction
- Computer proficiency
- Multi-line phone systems
- Appointment scheduling
- Issue and complaint resolution
Timeline
Patient Service Representative
Capital Women's Care
10.2024 - Current
Manager
The New Green Room Billiards
10.2023 - 12.2024
Restaurant Hostess
Mr Bill’s Terrace Inn
03.2021 - 09.2023
High School Diploma -
Sparrows Point High School