Dakota (aka Jillian) Zhong Yue Cash

• Extensive knowledge in health foods and what each vitamin, mineral, and foods do for the human body, ensuring the advice given to customers is top quality

• Made sure items were fully stocked

• Maintained a calm and pleasant setting for customers

• Kept an amicable and friendly atmosphere

• Aided customers in finding preferred items and answered any questions asked about the product in great detail

• Suggested higher-quality products than the products the customer came in intending to buy, providing the customer with a positive experience

• Engaged in welcome conversation with customers with a personable demeanor

• Recommended products to customers and improved sales by 2%

• Developed lasting relationships with co-workers and residents

• Managed a busy schedule while a senior in high school

• Demonstrated extensive knowledge of menu items, including ingredients, preparation methods, and allergen information to assist patrons in making informed dining choices

• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery to tables

• Maintained cleanliness and organization of assigned workstations, including table setup, silverware polishing, glassware restocking, and condiment replenishment

• Assisted in training new waitstaff members on restaurant policies, procedures, menu knowledge, and customer service standards while manager was absent

• Resolved guest complaints or concerns promptly and professionally by actively listening to their feedback and offering appropriate solutions or accommodations

• Contributed to a positive team environment by supporting fellow waitstaff members during busy periods through effective communication and collaboration

• Maintained composure under high levels of stress & pressure

• Improved sales by 5% through successfully promoting additional menu items such as appetizers or desserts to increase overall check averages per table

• Committed to unpaid overtime cleaning and stocking organization

• Trained a new worker during rush hour

• Handled cash transactions accurately using cash registers or handheld devices while adhering to company policies

• Adhered to all health and safety regulations regarding food handling and sanitation practices at all times

• Assisted in setting up tables, chairs, linens, silverware, glassware, and other necessary supplies before each shift

• Responded promptly to guest inquiries and concerns, resolving issues in a professional and satisfactory manner

• Maintained cleanliness of work area and dining room throughout the shift for a pleasant dining environment

• Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities

• Provided exceptional customer service by promptly greeting and seating guests, ensuring a positive dining experience and increasing customer ratings

• Accurately took food and drink orders from patrons and entered them into the system with minimal errors

• Saved the restaurant money in the long run by locating and eradicating pests that were damaging food products