Dale Edwards
Cheltenham
Summary
Driven Systems Administrator with 27 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 12 years of progressive IT experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
System Administrator
C&S Wholesale
03.2011 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
- Completed reports detailing network and systems performance and downtime issues.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Collaborated with key stakeholders across multiple departments to assess operational needs and develop tailored solutions that met organizational objectives.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Developed and documented network policies, procedures and standards.
- Maximized system availability through development and testing of contingency plans.
Warehouse Manager
Giant Food Landover
03.1997 - 03.2011
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Developed safety programs to protect workers and reduce injuries.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
- Developed comprehensive staff training program to improve employee performance and morale.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Integrated warehouse operations with existing and new business processes.
- Tracked production and quality control systems to proactively identify deficiencies.
- Conducted research to address shipping errors and packaging mistakes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
- Reduced product damage rates by enforcing proper handling procedures and conducting regular staff training.
- Managed inbound shipments by creating detailed receiving schedules that accommodated fluctuating volumes effectively.
- Increased throughput capacity by streamlining workflows and identifying opportunities for process optimization within the receiving area.
- Optimized labor allocation through strategic scheduling, resulting in increased productivity and reduced overtime costs.
- Streamlined receiving processes by implementing efficient warehouse layouts and inventory management systems.
- Supervised a team of warehouse personnel, providing guidance, support, and performance evaluations for continuous improvement.
- Implemented cost-saving measures through careful evaluation of warehouse operations and reduction of unnecessary expenses.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained accurate documentation of received goods, allowing for easy tracking of items throughout their life cycle within the warehouse.
- Minimized product returns due to damages or defects by implementing rigorous inspection procedures upon receipt.
- Enhanced warehouse safety by enforcing strict adherence to safety protocols and conducting routine inspections.
- Facilitated seamless coordination between departments for smooth order fulfillment and delivery processes.
- Conducted regular inventory audits to ensure accurate stock levels and minimize discrepancies in the system.
Education
High School Diploma -
Laurel High School
Laurel, MD06.1995
Skills
- System Upgrades
- System monitoring
- Technical Support
- System updates
- Remote Access
- User Management
- Desktop troubleshooting
- Software Installation
- Network Troubleshooting
- IT Documentation
Timeline
System Administrator
C&S Wholesale
03.2011 - Current
Warehouse Manager
Giant Food Landover
03.1997 - 03.2011
High School Diploma -
Laurel High School
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