DALLAS JOYNER
Baltimore
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Giant Pharmacy
02.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Streamlined prescription processing with accurate data entry and verification of patient information
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner
Front End Associate
Chick-fil-A
08.2021 - 02.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise in front lanes
- Improved team morale and efficiency with regular communication and feedback sessions
Help pack lunches
Martins Caterings
06.2019 - 07.2019
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times
- Followed procedures for safe food preparation, assembly, and presentation
- Maintained working knowledge of restaurant's policies and procedures
- Assisted supervisors to identify and resolve issues in the restaurant
- Communicated clearly and positively with coworkers and management
- Assisted management with inventory control and stock ordering
- Built sustainable relationships of trust through open and interactive communication
- Took initiative to find extra tasks when scheduled duties were completed
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
Education
Pharmacology -
Vivien T Thomas Medical Arts Academy
Baltimore, MD05.2023
Skills
- Problem-solving skills
- Operations support
- Patient confidentiality
- Customer service
- Active listening
- Team building
- Resolving complaints
- Problem-solving abilities
Certification
Pharmacy Technician
Timeline
Pharmacy Technician
Giant Pharmacy
02.2024 - Current
Front End Associate
Chick-fil-A
08.2021 - 02.2024
Help pack lunches
Martins Caterings
06.2019 - 07.2019
Pharmacology -
Vivien T Thomas Medical Arts Academy
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