Dalyn Rodriguez Fuentes
Laurel
Summary
Detail-oriented bilingual healthcare administrative professional with expertise in medical front-desk operations, patient scheduling, insurance verification, and electronic health records. Communicates effectively with patients and healthcare providers while ensuring confidentiality and accuracy. Manages multiple priorities in fast-paced environments, delivering quality customer service.
Overview
1
1
Language
4
4
years of professional experience
Work History
Front Desk Receptionist
Precision Orthopedics & Sports Medicine
Laurel, Maryland
08.2024 - Current
- Welcome and assist patients and visitors in a professional and courteous manner.
- Schedule patient appointments with the appropriate provider and maintain accurate office calendars.
- Verify insurance information and referrals to ensure records are current and accurate.
- Coordinate with workers’ compensation patients to confirm appointment approvals.
- Manage incoming calls and direct patients and callers to the appropriate departments.
- Provide administrative support through filing, scanning, photocopying, and document management.
- Support daily front-desk operations while maintaining a positive and professional patient experience.
Administrative Assistant
MCC MEDICAL CLINIC
Silver Spring, Md
05.2024 - 07.2024
- Managed patient scheduling and maintained appointment calendars for clinic staff.
- Coordinated communication between patients and healthcare providers to ensure clear and timely information.
- Assisted with patient intake forms and insurance verification.
- Updated patient information accurately within electronic health record systems.
- Responded to patient inquiries by phone and email and provided timely administrative assistance.
- Managed incoming calls and directed communications to the appropriate departments.
- Delivered professional customer service while handling patient questions and requests.
Bilingual Customer Service Representative
State Farm
Silver Spring, Maryland
04.2022 - 05.2024
- Provided bilingual customer service in English and Spanish through phone and online chat.
- Responded to customer questions and resolved complaints professionally while following company policies and procedures.
- Educated customers about insurance products and available policy options.
- Handled sensitive customer information with confidentiality, ensuring trust and security in customer interactions.
- Used multiple computer systems to access customer accounts, process payments, and update account information.
- Provided accurate information regarding products and services in both English and Spanish.
- Assisted with training new staff on sales techniques and company policies.
Education
High School Diploma -
High Point High School
Beltsville, MD05.2021
Skills
- Medical Front Desk Operations
- Scheduling coordination
- Patient intake support
- Insurance verification
- Electronic Health Records (EHR)
- Compensation coordination
- Data management
- Appointment reminders
- Phone & Email Support
- Cash & Credit Card Payments
- Multitasking & Organization
- Attention to Detail
- Bilingual communication
- Customer communication
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Precision Orthopedics & Sports Medicine
08.2024 - Current
Administrative Assistant
MCC MEDICAL CLINIC
05.2024 - 07.2024
Bilingual Customer Service Representative
State Farm
04.2022 - 05.2024
High School Diploma -
High Point High School