Damainique Bruce

• Provided technical advice on Office of Recapitalization programs to staff and external stakeholders.
• Prepared comprehensive reports evaluating effectiveness of Office of Recapitalization programs.
• Assisted in developing affordable housing recapitalization strategies to enhance program outcomes.
• Drafted policies impacting residents of public housing and other affordable housing programs.
• Presented housing policies and rights to residents and stakeholders to promote awareness.
• Managed and oversaw department grantees to ensure compliance with program requirements.
• Engaged in outreach initiatives within the affordable housing field to foster collaboration.
• Served as Subject Matter Expert on relocation for Office of Recapitalization's policies.

• Conducted comprehensive interviews with complainants, respondents, and witnesses to gather relevant evidence.
• Managed a caseload of five to 25 discrimination complaints, ensuring timely resolution and compliance.
• Investigated complex housing discrimination allegations, utilizing alternative dispute resolutions for conciliation.
• Prepared detailed investigative reports that included findings and actionable recommendations.
• Maintained meticulous records of Fair Housing Law activities per established protocols.
• Provided expert guidance on anti-discrimination laws and regulations to stakeholders.
• Monitored complaint procedures to ensure thorough processing and review of all submissions.

• Facilitated support for ORR at facilities serving unaccompanied children (UC), ensuring operational efficiency.
• Provided administrative assistance to FFS and CFS by tracking cases in UAC Portal.
• Acquired knowledge of UC policies, delivering technical support to ORR personnel and case managers.
• Conducted onsite monitoring of family reunification documentation and reviewed UC Assessments.
• Assisted in identifying issues in case files and developing corrective action plans.
• Reported significant operational concerns regarding grants policy violations to leadership.
• Engaged in a multidisciplinary team to create effective classroom interventions for ages 4-18.
• Designed recreational programming catering to 700-1200 children, enhancing engagement.

• Conducted interviews to clarify and verify eligibility for retirement, disability, and health benefits.
• Resolved discrepancies and made final decisions on initial and post-entitlement claims.
• Participated in special projects team addressing cybercrimes and fraud across US offices.
• Identified trends in rejected claims indicating potential system errors or fraudulent activity.
• Interpreted legal documents related to claims processing, including contracts and policy language.
• Processed payments for valid claims in accordance with established procedures.
• Investigated complex, high-value claims to detect discrepancies and potential fraud.
• Maintained comprehensive records of all claim activities, including detailed notes of conversations.

Tenant Advocacy & Community Engagement

• Educated low-income renters on legal rights and housing policies under state and federal subsidy programs.
• Strengthened tenant organizations through capacity-building and leadership development.
• Led advocacy campaigns for fair, safe, and affordable housing at the state and federal levels.
• Managed the VISTA Affordable Housing Preservation Project across Eastern MA.

Staff Supervision & Human Resources

• Supervised full-time staff, provided guidance to part-time staff, and volunteers.
• Directed the recruitment process: interviewed candidates, made hiring decisions, and onboarded new hires.
• Oversaw employee relations, including grievances, disciplinary actions, and terminations.
• Conducted staff training, performance evaluations, and annual reviews.

Operations & Strategic Planning

• Developed and implemented strategic plans aligned with organizational goals.
• Managed daily operations, assigned tasks, and optimized workflow for increased productivity.
• Facilitated team meetings to monitor progress and resolve challenges.
• Ensured compliance with federal, state, and local regulations through policy implementation.

Communications & Public Relations

• Coordinated organizational communications, including newsletters, website, database, and social media.
• Organized community events, advocacy actions, and networking opportunities.
• Represented the organization at public forums and professional events to promote its mission and initiatives.

Finance & Contract Management

• Oversaw departmental budgeting, forecasting, and financial reporting.
• Collaborated with the finance team to manage expenses and track budget performance.
• Negotiated vendor contracts, and managed purchasing and inventory systems.
• Generated billing reports and reconciled accounts to meet strict deadlines.

Fundraising & Grant Development

• Researched and drafted grant proposals to secure funding for housing initiatives.
• Coordinated fundraising campaigns and identified new funding opportunities.
• Engaged stakeholders to address concerns and implement collaborative solutions.

Would you like help formatting this into a specific résumé template or tailoring it for a particular job posting?

Absolutely! Here's a tailored version of your experience formatted for a résumé. It emphasizes impact, leadership, and key accomplishments using action-oriented language:

Program Manager – Affordable Housing & Community Advocacy
Full-Time | 40 hrs/week | Eastern Massachusetts

Tenant Advocacy & Community Engagement

• Educated low-income renters on legal rights and housing policies under state and federal subsidy programs.
• Strengthened tenant organizations through capacity-building and leadership development.
• Led advocacy campaigns for fair, safe, and affordable housing at the state and federal levels.
• Managed the VISTA Affordable Housing Preservation Project across Eastern MA.

Staff Supervision & Human Resources

• Supervised two full-time staff members; provided guidance to part-time staff, and volunteers.
• Directed the recruitment process: interviewed candidates, made hiring decisions, and onboarded new hires.
• Oversaw employee relations, including grievances, disciplinary actions, and terminations.
• Conducted staff training, performance evaluations, and annual reviews.

Operations & Strategic Planning

• Developed and implemented strategic plans aligned with organizational goals.
• Managed daily operations, assigned tasks, and optimized workflow for increased productivity.
• Facilitated team meetings to monitor progress and resolve challenges.
• Ensured compliance with federal, state, and local regulations through policy implementation.

Communications & Public Relations

• Coordinated organizational communications, including newsletters, website, database, and social media.
• Organized community events, advocacy actions, and networking opportunities.
• Represented the organization at public forums and professional events to promote its mission and initiatives.

Finance & Contract Management

• Oversaw departmental budgeting, forecasting, and financial reporting.
• Collaborated with the finance team to manage expenses and track budget performance.
• Negotiated vendor contracts, and managed purchasing and inventory systems.
• Generated billing reports and reconciled accounts to meet strict deadlines.

Fundraising & Grant Development

• Researched and drafted grant proposals to secure funding for housing initiatives.
• Coordinated fundraising campaigns, and identified new funding opportunities.
• Engaged stakeholders to address concerns, and implement collaborative solutions.

Launched and led a nationwide HUD- and CNCS-funded program to preserve federally subsidized housing.

• Educated Section 8 tenants on legal rights and housing preservation strategies.
• Organized and supported tenant associations to strengthen community advocacy.
• Delivered legal education programs to residents, city officials, state representatives, and community organizations.
• Managed 10–12 active housing cases, including landlord/tenant disputes and eviction defense.
• Conducted client interviews to assess housing issues and develop legal strategies.
• Drafted motions, briefs, and written submissions for court proceedings.
• Reviewed opposing counsel pleadings and prepared responses on behalf of clients.
• Participated in settlement negotiations and dispute resolution efforts.
• Researched case law to support legal arguments and advocacy initiatives.
• Advanced affordable housing preservation efforts across Miami-Dade County through legal support and community engagement.