Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dameka Miller

Laurel

Summary

Accomplished Senior Quality Assurance Coordinator with 4 years of experience in driving quality enhancement initiatives and regulatory compliance. Expert in developing and executing testing protocols that ensure product reliability and safety. Proven track record of leading cross-functional teams to foster a culture of continuous improvement and excellence in quality assurance.

Overview

9
9
years of professional experience

Work History

Quality Assurance Coordinator

Clearent Of Baltimore/Washington
07.2023 - Current
  • Developing standards, maintaining and implementing programs to improve quality
  • Establishing and maintaining appropriate Quality Programs
  • Actively contributing to the data collection, trend analysis, investigations and improvements to quality process, and systems.
  • Constant communication with Quality Assurance Manager, Quality Assurance Supervisor and Technicians on any updates.
  • Establish and maintain effective working relationships with departmental personnel
  • Assist in writing and implementing Standard Operating Procedures (SOP’s) Scheduling meetings and training courses.
  • Assist the Quality Assurance Manager in working with outside suppliers to comply with our Approved Supplier Program
  • Assuring compliance with in-house specifications and standards to include inspections, SAPP App, Periodic Services, Case Management.
  • Facilitate the creation of reports, forms and graphs for the QA Department
  • Maintain inventory of all supplies needed by QA, Sanitation and Janitorial departments.
  • To work on and complete projects assigned by the Quality Assurance Manager.

Customer Service Representative -National Accounts

Clearent Of Baltimore/Washington
05.2021 - 07.2023
  • Providing introductory information to prospective and new customers
  • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  • Following up with clients or customers by phone or email to check that they’re still satisfied with their janitorial services
  • Letting patrons know about additional products or services that might benefit them
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns, when necessary
  • Troubleshooting common issues with products or services
  • Working with a team of CSRs and other departments to find appropriate solutions to problems

Contact Center Agent (Team Lead.)

Long Home Products
07.2019 - 05.2021
  • Contact potential and existing customers to schedule appointments for the sales team.
  • Qualify leads
  • Respond to request for appointments Via Email.
  • Properly dispatch calls from sales team, managers and customers.
  • Confirm appointments set by agents.
  • Review numbers to make sure goals are met.
  • Result leads
  • Coaching and development.
  • Maintain a min demo rate of 80% or better.

Senior Sales Assistant

Sprint Corporation
01.2017 - 07.2019
  • Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service.
  • Maintained clean and orderly sales floor areas, including verifying pricing, promotional signage, and product availability.
  • Used POS systems to process sales transactions, confirm pricing, and manage inventory.
  • Met or exceeded sales quotas for each month and worked to maintain consistent positive feedback from customers and management.
  • Supported loss prevention team by reporting suspicious behavior and noting inventory variances for further investigation.
  • Increased sales through customer needs assessment, catered product
  • Handled customer complaints with tactful communication and effective conflict resolution.
  • Processed payments, returns, and exchanges, verifying accuracy of calculations, credits, and promotional pricing.
  • Escalated high-level customer complaints to management for resolution. answered customer questions regarding product availability, pricing, promotional offers, and store policies.
  • Estimated and quoted prices, credit or contract terms, and delivery dates. Improved sales process by delivering feedback to management.

Education

High School Diploma - General Studies

Tall Oaks High School
Bowie, MD
06.2004

Skills

  • Quality management systems
  • Strategic planning
  • Material specifications
  • Documentation management

Timeline

Quality Assurance Coordinator

Clearent Of Baltimore/Washington
07.2023 - Current

Customer Service Representative -National Accounts

Clearent Of Baltimore/Washington
05.2021 - 07.2023

Contact Center Agent (Team Lead.)

Long Home Products
07.2019 - 05.2021

Senior Sales Assistant

Sprint Corporation
01.2017 - 07.2019

High School Diploma - General Studies

Tall Oaks High School
Dameka Miller