Dami Roberts
Software Engineer, IT Specialist
Baltimore,MD
Summary
An eager professional with years of experience in IT Support, Cyber Security, and Software Engineering fields. Endowed with superior communication skills and experience in various technical platforms. Concentrated on delivering results that meet both client and employer needs with services, software, and solutions.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Project Controls Specialist
Mckissack & Mckissack
Baltimore, MD
12.2024 - Current
- Conducted quality control and assurance on Daily Construction Logs, Submittals, Change Orders and other business processes for the City of Baltimore Department of Public Works.
- Collaborated with cross-functional teams to develop tailored solutions that met clients unique requirements in the migration from CM14 to Unifier.
- Evaluated project success post-implementation by conducting thorough lessons and training sessions, identifying areas for improvement.
- Manually transferred over 1000 Inspector Daily Reports and other documents across software to assist with migration requirements.
LAN ADMINISTRATOR
Leidos
Woodlawn, MD
04.2023 - 05.2024
- Worked at the Social Security Administration, Security Boulevard campus in Woodlawn, MD. Assisted users with instillation and upgrade of operating systems, software, and hardware peripherals for Windows systems.
- Responded to issues and concerns of Branch Chiefs using Active Directory for permissions and BeyondTrust Remote Support assistance.
- Exhibit exceptional customer service skills when responding to over 20 weekly tickets in ServiceNow.
- Performed systematic troubleshooting and maintenance when assisting users remotely and in person.
SOFTWARE CONFIGURATION MANAGER
Northrop Grumman Space Systems
McLean, VA
09.2020 - 10.2022
- Tested software to ensure desired outcomes were achieved before delivering releases to customer.
- Tracked changes in build releases and upgrades throughout the use of the software ensuring conformity with company QOS.
- Created ticket tracking and query profiles for customers to address software issues.
- Responsible for IT support tickets from over 20 different programs including the ESPAStar platform.
- Conducted data analysis of software performance over various releases and created reports that could be provided to customers.
TECHNICAL SUPPORT ENGINEER
Northrop Grumman Space Systems
McLean, Virginia
09.2020 - 10.2022
- Managed instillation and upgrade of operating systems, software, and hardware peripherals along with the required dependencies and drivers for Linux and Windows systems.
- Responsible for creating backups of computers, accounts, and files archives to securely be accessed.
- Some were used as restore points to repair machines.
- Analyzed source code and program errors to identify functionality issues and implement troubleshooting methods needed for quick remediation based on detailed notes and documentation from previous incidents.
PROGRAM SUPPORT SPECIALIST
Northrop Grumman Mission Systems
Annapolis Junction, Maryland
10.2018 - 09.2020
- Utilized knowledge of LAN, Bluetooth, and IOT networks to identify potential points of vulnerability that could be secured and exploited.
- Created Virtual Machines on test networks to assess security measures. VMs had various storage allocations and required manual IP addressing.
- Executed research and developed test exploring the potential of homemade satellites and long-range radio communication devices over multiple frequencies.
- Collaborated with a team to conduct experiments utilizing the scientific method and present results to answer questions proposed by customers in order to secure contracts.
Education
NGC Certified Cybersecurity Analyst Course - IT Network Security
University of Maryland, Baltimore County
Baltimore, MD 05.2001 -
Bachelor of Science - Electrical Engineering
Morgan State University
Baltimore, MD 05.2001 -
Skills
Windows 11
- Mac OS
- Red Hat Linux
- Python
- SQL
Methodologies
- Agile
- Scrum
- DevOps
Software Skills
- Oracle Unifier
- Primavera P6
- Git
- Subversion
- ServiceNow
- Active Directory
- Jenkins
- Cisco AnyConnect
- Microsoft Deployment Toolkit
- Office 365
Certification
Comptia: Linux +
Timeline
Project Controls Specialist
Mckissack & Mckissack
12.2024 - Current
Comptia: Security +
12-2024
LAN ADMINISTRATOR
Leidos
04.2023 - 05.2024
Comptia: Linux +
01-2022
SOFTWARE CONFIGURATION MANAGER
Northrop Grumman Space Systems
09.2020 - 10.2022
TECHNICAL SUPPORT ENGINEER
Northrop Grumman Space Systems
09.2020 - 10.2022
PROGRAM SUPPORT SPECIALIST
Northrop Grumman Mission Systems
10.2018 - 09.2020
NGC Certified Cybersecurity Analyst Course - IT Network Security
University of Maryland, Baltimore County
05.2001 -
Bachelor of Science - Electrical Engineering
Morgan State University
05.2001 -
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