DAMOLA ABIOLA
RANDALLSTOWN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
GARDEN ASSOCIATE
HOMEDEPOT INC
Randallstown, Maryland
01.2017 - Current
- Educated customers on plant care, gardening tools, and seasonal products.
- Managed inventory levels, ensuring availability of high-demand garden supplies.
- Assisted in merchandising displays to enhance product visibility and customer engagement.
- Developed and implemented process improvements to streamline inventory management practices.
- Led team initiatives to optimize customer shopping experiences and increase sales performance.
- Coordinated with suppliers for timely restocking of seasonal plants and gardening materials.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
SALES ASSOCIATE
WAL-MART INC
Owings Mills, Maryland
08.2016 - 01.2017
- Assisted customers in product selection and provided knowledgeable recommendations.
- Trained new associates on customer service protocols and operational procedures.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Collaborated with team members to achieve sales targets and improve store performance.
- Developed promotional displays in alignment with seasonal merchandising strategies.
- Managed returns, exchanges and refunds in accordance with store policy.
SALES LEAD
COCA-COLA INC
Ibadan, Nigeria
01.2010 - 08.2016
- Led sales team to exceed quarterly targets through effective strategy implementation and performance tracking.
- Developed training programs for new sales associates, enhancing product knowledge and customer engagement skills.
- Analyzed market trends and competitor activities to inform strategic decisions and improve market positioning.
- Fostered relationships with key clients, resulting in increased brand loyalty and repeat business opportunities.
- Implemented CRM systems to streamline sales processes, improving lead management and customer follow-up efficiency.
- Conducted regular performance reviews, providing mentorship and guidance to enhance team productivity and morale.
- Collaborated with marketing teams to create promotional campaigns that aligned with consumer insights and sales goals.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
Bachelor of Science - Business Administration
Kwara State Polytechnic
Ilorin, Kwara State, Nigeria01-1999
High School Diploma -
ST CHARLES GRAMMER SCHOOL
OSOGBO03-1991
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Customer service
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Verbal/written communication
- Conflict resolution
Timeline
GARDEN ASSOCIATE
HOMEDEPOT INC
01.2017 - Current
SALES ASSOCIATE
WAL-MART INC
08.2016 - 01.2017
SALES LEAD
COCA-COLA INC
01.2010 - 08.2016
Bachelor of Science - Business Administration
Kwara State Polytechnic
High School Diploma -
ST CHARLES GRAMMER SCHOOL