Kylie Cowger
Rockville
Summary
Customer Experience Manager with a proven track record at Victoria Secret, excelling in team leadership and customer empathy. Successfully trained staff in visual merchandising, enhancing store performance. Expert in product knowledge and goal achievement, driving innovative solutions to elevate customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
Victoria Secret Outlet
01.2025 - Current
- Worked well in a team setting, providing support and guidance.
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
Customer Experience Manager
Victoria Secret
05.2024 - 01.2025
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Store Manager
Express Factory Outlet
12.2021 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager
Express Factory Outlet
10.2017 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Poolesville Highschool
Poolesville, MD06-2017
Skills
- Customer empathy
- Product knowledge expertise
- Goal setting and achievement
- Team leadership
Timeline
Customer Experience Manager
Victoria Secret Outlet
01.2025 - Current
Customer Experience Manager
Victoria Secret
05.2024 - 01.2025
Store Manager
Express Factory Outlet
12.2021 - 05.2024
Assistant Manager
Express Factory Outlet
10.2017 - 12.2021
High School Diploma -
Poolesville Highschool
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