Dan Bordeianu
Customer Success Representative
Chisinau
Summary
Since 2015, I've worked in Customer Support, Sales, and Business Development, quickly adapting to fast-paced environments. I focus on providing strong service and building lasting relationships that create real value. My experience includes business development, lead generation, and account management. I’m a detail-oriented, organized, and dependable team player with a positive attitude, always ready to take on added responsibilities to meet team goals. I'm excited to bring my enthusiasm and experience to a new opportunity where I can continue to grow and make a meaningful impact.
Overview
13
13
years of professional experience
Work History
- Since 2015, I've worked in Customer Support, Sales, and Business Development, quickly adapting to fast-paced environments
- I prioritize exceptional service and building lasting relationships
- My roles include business development, lead generation, and various account management responsibilities
- I'm passionate about creating valuable partnerships and eager to apply my skills and experience to a new opportunity.
Customer Success Representative
XSoft-Tech
01.2024 - Current
07.2021 - 09.2022
- Client Acquisition: Identify and establish connections with potential clients interested in staff leasing services.
- Partnership Development: Cultivate strategic partnerships with HR firms within the Swiss market.
- Collaborative Strategy: Work closely with management to develop and expand the staff leasing unit in Switzerland.
- Marketing Support: Assist in developing new marketing strategies to drive growth within the business unit.
11.2015 - 05.2021
- Client Relationship Building: Develop professional connections with clients through email, social media, and phone interactions.
- Prospect Identification: Identify suitable contacts within targeted organizations for potential business opportunities.
- Lead Follow-up and Research: Follow up on leads and conduct research to discover new potential prospects for business development.
- Supporting Relationship Cultivation: Assist the Business Development Manager in nurturing professional relationships by initiating communications and staying in contact with potential clients.
- Data Management: Maintain client data in the database, ensuring accuracy and organization for both existing and potential clients.
- Client Communication Management: Manage client communications on behalf of the Business Development Manager, ensuring continuity and professionalism.
06.2014 - 09.2015
- Skillfully manage substantial volumes of outbound calls, adhering to strict timelines to ensure prompt resolution and customer satisfaction.
- Discern customers' requirements, meticulously clarify details, diligently investigate each issue, and deliver tailored solutions or viable alternatives to meet their needs effectively.
- Actively participate in educational seminars and training sessions to enhance expertise and elevate performance standards, staying abreast of industry advancements.
- Strive to achieve both individual and team qualitative and quantitative objectives, demonstrating commitment to excellence and contributing to organizational success.
06.2013 - 05.2014
- Proficiently handle high volumes of outbound calls within established time frames, prioritizing timely resolution and customer satisfaction.
- Implement prescribed communication protocols when addressing diverse topics, ensuring consistency and professionalism in all interactions.
- Identify and address customer needs by meticulously clarifying information, conducting thorough issue research, and offering appropriate solutions or alternatives to ensure optimal customer resolution.
09.2011 - 05.2014
- Call Center Customer Service Representative/Marketing Assistant
Education
Bachelor of Fine Arts -
Moldova State University
Skills
Problem-solving abilities
Customer Service
Business growth and retention
Appointment Scheduling
Customer Complaint Resolution
CRM Software
Fluent in Multiple Languages
Teamwork and Collaboration
Hobbies and interests
In my free time, I enjoy cycling and taking long walks in nature. Cooking is a hobby of mine where I love trying out new recipes. I'm also passionate about animal rescue and often help animals in need in my community. These activities bring me joy and balance outside of work.
Languages
Romanian
English
Ukrainian
Russian
Timeline
Customer Success Representative
XSoft-Tech
01.2024 - Current
07.2021 - 09.2022
11.2015 - 05.2021
06.2014 - 09.2015
06.2013 - 05.2014
09.2011 - 05.2014
Bachelor of Fine Arts -
Moldova State University
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