Dana Barnes
Nottingham,MD
Summary
Dedicated healthcare professional with extensive experience at Anne Arundel Medical Center, excelling in patient care and emergency services. Demonstrated expertise in phlebotomy techniques and vital signs monitoring, coupled with a compassionate bedside manner, significantly enhanced patient satisfaction. Proven ability in streamlining processes, achieving productivity targets, and providing exceptional support across various roles.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Anne Arundel Medical Center
09.2020 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported needs of 8+ residents under long-term care.
Emergency Room Registrar
Anne Arundel Medical Center
02.2020 - 08.2020
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Provided compassionate support to families, addressing concerns and answering questions during their time of need.
- Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
- Facilitated smooth transitions between ER departments by effectively communicating pertinent patient details with other registrars and healthcare professionals.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
Call Center Representative
Anne Arundel Medical Center
01.2019 - 02.2020
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
High School Diploma -
Patuxent High School
Lusby, MD06-2015
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Phlebotomy techniques
- Professional bedside manner
- Patient education
Timeline
Patient Care Technician
Anne Arundel Medical Center
09.2020 - Current
Emergency Room Registrar
Anne Arundel Medical Center
02.2020 - 08.2020
Call Center Representative
Anne Arundel Medical Center
01.2019 - 02.2020
High School Diploma -
Patuxent High School
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