Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Deal

Crofton

Summary

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.

Overview

9
9
years of professional experience

Work History

Healthcare Support Administrator

Angel Care Network
04.2020 - Current
  • Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
  • Established a strong organizational culture centered around teamwork, open communication channels, continuous learning opportunities for employees.
  • Facilitated effective communication between departments to ensure smooth operations and seamless coordination of patient care efforts.
  • Managed daily operations, including scheduling, billing, and patient coordination, contributing to a smooth-functioning practice.
  • Healthcare Administration
  • Patient Coordination
  • Medical Records Management
  • Insurance Claims Processing
  • Inventory Management
  • Team Leadership
  • Scheduling and Appointments
  • Workflow Optimization

Security Officer

Golden Services
01.2020 - Current
  • Provided exceptional customer service while maintaining professionalism and confidentiality when interacting with federal employees, visitors, contractors, or other personnel on site.
  • Maintained strict adherence to federal regulations governing firearms usage and storage, ensuring weapons were always secured properly and used responsibly.
  • Responded swiftly to emergency situations, coordinating with law enforcement agencies and providing accurate information for informed decision making.
  • Contributed to employee safety awareness programs by providing presentations on personal safety measures and workplace violence prevention strategies.
  • Collaborated with fellow officers to ensure seamless communication and consistent application of security measures across all shifts.
  • Reduced potential threats by utilizing X-ray machines, metal detectors, and physical searches during entrance screenings.
  • Supported disaster preparedness efforts through participation in drills or exercises designed to test response capabilities in various scenarios.
  • Prevented unauthorized access to restricted areas by verifying credentials and maintaining strict adherence to entry protocols.
  • Assisted in the development of security plans for special events or high-profile visits, ensuring adequate protection measures were implemented.
  • Demonstrated adaptability by adjusting security procedures as needed due to changing threat levels or evolving risk assessments.
  • Safeguarded classified information by enforcing strict access controls and adhering to established security standards.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Mentored junior officers, providing guidance and sharing expertise to help them excel within their roles and contribute effectively to the security mission.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation during emergency situations or joint operations.
  • Participated in regular training sessions to maintain proficiency in use of firearms, self-defense techniques, and other critical skills necessary for effective job performance.
  • Maintained a safe environment for federal employees and visitors through proactive surveillance and monitoring of CCTV systems.
  • Conducted detailed incident reports, documenting occurrences for review by management and ensuring appropriate follow-up actions were taken.
  • Improved overall facility security through participation in vulnerability assessments and implementation of recommended improvements.

Security Officer

American Security Programs / Allied Universal
07.2016 - Current
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decision making.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Education

General Studies

Prince George's Community College
Upper Marlboro, MD

High School Diploma -

Northwestern High School
Hyattsville, MD

Cyber Security

Anne Arundel Community College
Arnold, MD

Skills

  • Client support
  • Accurate data entry
  • Detail-oriented approach
  • File organization and maintenance

Timeline

Healthcare Support Administrator

Angel Care Network
04.2020 - Current

Security Officer

Golden Services
01.2020 - Current

Security Officer

American Security Programs / Allied Universal
07.2016 - Current

General Studies

Prince George's Community College

High School Diploma -

Northwestern High School

Cyber Security

Anne Arundel Community College

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Dana Deal