DANA DIGGS
Baltimore
Summary
Experienced Leasing Manager and Administrative Professional with a strong background in multifamily property management, tenant relations, and front-office operations. Proven ability to manage leasing activities, oversee collections, train staff, and maintain regulatory compliance. Highly organized, dependable, and skilled at building positive relationships with residents, clients, and team members.
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
22
22
years of professional experience
Work History
Leasing Manager
Seminole Trail Management
Virginia Beach
05.2023 - 02.2025
- Managed daily leasing operations for a multifamily community
- Handled tenant communications, maintenance requests, and resident concerns
- Conducted credit, background, and reference checks for prospective tenants
- Prepared and processed lease agreements, renewals, and move-in documentation
- Oversaw monthly rent collections and maintained high on-time payment rates
- Trained and coached leasing agents on policies, procedures, and compliance
- Created daily and monthly leasing activity reports
- Ensured adherence to local, state, and federal housing regulations
Front Desk Receptionist
Massage Envy
Myrtle Beach
09.2021 - 11.2022
- Greeted clients and managed check-in and check-out procedures
- Scheduled appointments and confirmed client information
- Processed payments and updated customer accounts
- Maintained a clean, organized, and professional front office environment
- Resolved customer issues and escalated concerns when necessary
Front Desk Manager
Inn of the Dove
Egg Harbor
10.2018 - 11.2020
- Supervised front desk operations and guest services
- Managed reservations, room changes, and payment processing
- Ensured compliance with payment card industry (PCI) standards
- Supported staff during peak periods to maintain service quality
Patient Account Representative
Bladen County Hospital
Elizabethtown
02.2003 - 09.2006
- Verified insurance eligibility and patient information
- Posted payments, processed refunds, and managed billing records
- Negotiated payment plans and reduced outstanding balances
- Resolved billing discrepancies and insurance claim issues
- Maintained accurate financial and patient records
Education
Administrative Assistant - Business Administration
Washington School
Baltimore, MDSkills
- Leasing & Tenant Relations
- Multi-Family Property Management
- Rent Collection & Payment Processing
- Credit, Background & Reference Checks
- Staff Training & Supervision
- Conflict Resolution
- Customer Service Excellence
- Microsoft Office
- Records Management & Compliance
- Scheduling & Administrative Support
- Front Desk Operations
- Social Media Management
Profile Url
https://bold.pro/my/dana-diggs/239r
Timeline
Leasing Manager
Seminole Trail Management
05.2023 - 02.2025
Front Desk Receptionist
Massage Envy
09.2021 - 11.2022
Front Desk Manager
Inn of the Dove
10.2018 - 11.2020
Patient Account Representative
Bladen County Hospital
02.2003 - 09.2006
Administrative Assistant - Business Administration
Washington School