Dana Ford
Glen Burnie
Summary
Dynamic professional with extensive administrative and hands-on experience in the medical field, adept at navigating complex challenges. Strong problem-solving abilities and a proactive approach ensure efficiency and effectiveness in all endeavors. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to making meaningful contributions that advance organizational goals and enhance overall performance.
Overview
14
14
years of professional experience
Work History
Unpaid Internship
National Pike Health Center
Dundalk, MD
01.2016
- Managed incoming phone communications, ensuring timely responses to patient inquiries. Coordinated appointment schedules, enhancing patient flow and minimizing wait times. Oversaw filing of patient records, facilitating easy access and efficient retrieval for staff.
- Manager: Amanda Macri
- P: (410) 282-5401
Medical Assistant
Mid-Atlantic Neurology Consultants
Columbia, MD
01.2026 - Current
- Assisted in patient intake processes, ensuring accurate information collection and entry into electronic health records.
- Coordinated patient appointment scheduling, optimizing clinic operations and enhancing patient experience.
- Ensured readiness of instruments and supplies, contributing to streamlined patient examination processes for physicians.
- Reviewed and processed medication prior authorizations, collaborating with healthcare providers to streamline approvals.
- Achieved efficient insurance eligibility checks leading to timely copayment collections.
Resolved billing discrepancies to enhance patient satisfaction. - Achieved efficient insurance eligibility checks leading to timely copayment collections.Resolved billing discrepancies to enhance patient satisfaction.
- Developed and delivered educational sessions for patients regarding medication administration and treatment plans to enhance adherence.
- Supported patients during cognitive evaluations to enhance diagnostic processes for neurological disorders.
Release of Information Technician III
University of Maryland Medical System
Baltimore, MD
01.2020 - 05.2025
- Facilitated timely responses to all information release requests, enhancing communication through walk-ins, mail, telephone, and fax.
Achieved effective management of information release requests, ensuring all channels were addressed promptly. - Validated and processed all requests for patient access, attorneys, subpoenas, and government audits to ensure compliance and continuity of care.
- Analyzes requests and authorizations for compliance: continuity of care, patient, and insurance verification.
- Log and fulfill all received patient access and Continuing of care requests in Epic EHR system according to HIM policy and procedure.
- Collaborated with Baltimore Veterans Affairs to ensure accurate medical records and images were available for veterans' health care.
- Facilitated the transfer of radiology images to DVDs to fulfill various requests efficiently.
- Managed scanning and printing operations to support office workflow and documentation needs.
- Oversaw customer service line activities, addressing customer needs and ensuring high service quality.
- Maintains a professional and courteous attitude when working with internal and external clients and customers via telephone and in person.
- Maintains patient confidence by keeping patient records information confidential.
Front Desk Medical Records Clerk and Supervisor
Express Care Urgent Care Centers
Baltimore, MD
03.2016 - 01.2019
- Engaged with patients by offering warm greetings and effectively addressing inquiries through telephone and in-person interactions.
- Managed walk-in patient registrations efficiently, prioritizing accuracy and speed in data entry.
- Achieved timely collection of patient co-payments and balances through efficient insurance eligibility verification.
Streamlined processes for verifying insurance eligibility, resulting in reduced outstanding balances and improved cash flow.
Enhanced revenue cycle by effectively verifying insurance eligibility and securing co-payments from patients. - Streamlined record scanning operations to enhance efficiency and maintain workflow continuity.
- Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.
- Updated master patient index by performing daily audits and correcting discrepancies. by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
- Created and organized patient care record folders to initiate medical records promptly. by creating and processing the patient care record folder.
- Maintains record availability by processing charts into the department; using EHR system.
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
- Delivers charts to assigned areas of the clinic by following established routing procedures.
- Keeps health care providers informed by communicating availability or unavailability of the record.
- Maintains quality results by following clinic’s standards.
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
- Serves and protects the clinic by adhering to professional standards, clinic policies and procedures, federal, state, and local requirements, and JC standards.
- Enhanced clinic reputation and medical records integrity through ownership of unique requests and identification of value-added opportunities.
Cashier/Customer Service Manager
Wal-Mart
01.2013 - 05.2016
- Engaged with customers through friendly greetings and proficiently managed checkout operations.
- Maintained accurate cash drawer balances throughout each shift.
- Coordinated with external resources to swiftly respond to urgent store demands.
- Support store operations by reinforcing individual and team accomplishments through existing organizational tools.
- Advance recommendations to store manager on new, creative, and impactful methods of recognition.
Education
No Degree - Medical Assisting
All State Career
Dundalk, MD06-2013
High School Diploma -
Patapsco High School
Dundalk, MD06-2012
Skills
- Skilled in data analysis with multiple EHR platforms
- Proficient in data analysis
- Proficient in data reporting software
- Proficient in resolving complex issues
- Thorough in quality assurance
- Effective office administration and team management
- Administrative task management
- Team-oriented and self-sufficient
- Openness to learning new technologies
Timeline
Medical Assistant
Mid-Atlantic Neurology Consultants
01.2026 - Current
Release of Information Technician III
University of Maryland Medical System
01.2020 - 05.2025
Front Desk Medical Records Clerk and Supervisor
Express Care Urgent Care Centers
03.2016 - 01.2019
Unpaid Internship
National Pike Health Center
01.2016
Cashier/Customer Service Manager
Wal-Mart
01.2013 - 05.2016
No Degree - Medical Assisting
All State Career
High School Diploma -
Patapsco High School