Dana Rhone
Baltimore
Summary
Detail-oriented Dining Room Manager with 10
years of experience. Successful at innovative front of house design and efficient systems of communication. Adept at multitasking and staying productive and professional in high-demand situations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Dining Manager
Charter Senior Living Of Towson
05.2019 - Current
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
Business Owner/Operator
Rhone Food Truck
03.2011 - 09.2019
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Employed prompt decision-making and in-depth research to resolve issues.
Prep Cook
Hyatt Regency
09.2004 - 08.2010
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Trained and assisted new kitchen staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Education
High School Diploma -
Lake Clifton High School
Baltimore, MD06.1986
Skills
- Waste Reduction
- Work Scheduling
- POS Terminal Operation
- Shipment Preparation
- Schedule Crew Members
- Operational Efficiency
- Providing Feedback
- [POS Software Proficiency
- Inventorying Mastery
- Complex Problem-Solving
- Housekeeping
- Production Preparation
- Quality Assurance
- Authentic Recipes
- Delegating Assignments and Tasks
- Social Perceptiveness
- Negotiating Agreements
- Federation of Dining Room Professionals Certified
- Customer Service
- Event Planning Knowledge
- Equipment Maintenance
- Dining Room Management
- Conflict Mediation
- Place Settings
- Compliance Requirements
- Catering Understanding
- Monitoring Food Preparation
Certification
Servessafe Certification
Leadership Training
Timeline
Dining Manager
Charter Senior Living Of Towson
05.2019 - Current
Business Owner/Operator
Rhone Food Truck
03.2011 - 09.2019
Prep Cook
Hyatt Regency
09.2004 - 08.2010
High School Diploma -
Lake Clifton High School
Similar Profiles
Sydnie SargentSydnie Sargent
Dining Room Server at Charter Senior Living TowsonDining Room Server at Charter Senior Living Towson
Aletha Matthew DoeAletha Matthew Doe
CAREGIVER at Charter Senior LivingCAREGIVER at Charter Senior Living
Jackie WeightmanJackie Weightman
Executive Director at Charter Senior LivingExecutive Director at Charter Senior Living