- Gardening
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- I like trying new recipes and food trends
DANA THOMAS
Glen Burnie
Summary
Experienced Office Manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff.
Noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
Medstar Cardiology Associates
08.2016 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Consulted with healthcare professionals on business decisions.
- Managed 27 employees with various personalities and from different cultures for large physician practice.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
- Completed bi-weekly payroll for 27 employees.
Operations Manager
Anne Arundel Urology
09.2006 - 07.2016
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy
- Recruited, hired, trained and coached on average of 18 new employees per year in four locations in a 15 physician practice.
- Interpreted and communicated new or revised policies to staff
- Developed and achieved financial and growth goals
- Strategically planned methods to achieve operational goals and targets
- Continually maintained and improved the company's reputation and positive image in the markets served
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
- Routinely collaborated with department managers to correct problems and improve services
- Assisted in resolving and satisfying client requests and internal operational issues
- Introduced, negotiated and implemented new projects to expand scope of engagement
- Established standards for selection, promotion and termination of staff
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
- Assigned employee areas, scheduled staff breaks and authorized overtime
- Identified process improvements in the day-to-day functioning of the department
- Closely collaborated with management team to make necessary improvements and satisfy resident needs
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions
- Established staff schedules and assignments based on practice needs.
- Created and maintained computerized record management systems to record and process data and generate reports
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Administrative Assistant
Dr. Peter Swaby LLC
04.2002 - 09.2006
- Answered and quickly redirected up to100 calls per day
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas
- Screened all visitors and directed them to the correct employee or office
Education
No Degree - Medical Assisting
Anne Arundel Community College
Arnold, MD01-1997
Skills
- Budgeting proficiency
- Strong presentation skills
- Project management
- Effective staff coach
- Talented interviewer
- Strategic planning capability
- Planning and development
- Accomplished leader
- Recruiting and hiring expert
- Resource management expertise
- Supervisory training
- Independent judgment and decision making
- Promotes positive behavior
- EMR knowledgeable
- Marketing
- Event Planning
- Office management
Certification
- Certificate of Achievement with Dale Carnegie Leadership Training for Managers
- Certificate of Achievement Execonline Mastering Management Essentials
Accomplishments
- Named in Who's Who
- Attended Medical Assisting Classes for2 years
- Attended2 years of College, majored in English, minored in Psychology
Interests
Timeline
Office Manager
Medstar Cardiology Associates
08.2016 - Current
Operations Manager
Anne Arundel Urology
09.2006 - 07.2016
Administrative Assistant
Dr. Peter Swaby LLC
04.2002 - 09.2006
No Degree - Medical Assisting
Anne Arundel Community College
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