Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DANAE DIGGS

Upper Marlboro,MD

Summary

Administrative Support Assistant with extensive experience supporting federal administrative operations. Skilled in time and attendance management, records administration, customer service, scheduling, FMLA, training coordination, correspondence preparation, and policy guidance. Recognized for strong communication skills, attention to detail, sound judgment, and the ability to independently manage competing priorities while supporting mission-focused operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative Support Assistant

Architect of the Capitol, Senate Office Buildings
Washington, DC
01.2022 - Current
  • Provide administrative, clerical, and technical support functions that facilitate daily office operations throughout the Senate Office Buildings jurisdiction.
  • Prepare, track, review, and route reports, correspondence, action items, briefing materials, and administrative documentation for management review.
  • Research and interpret agency policies, procedures, and administrative guidance related to Badge ID, Summer Intern, WebTA, FMLA, training, and Approved Vehicle Driving programs.
  • Manage time and attendance processes using WebTA, including audits, leave tracking, discrepancy resolution, and guidance to supervisors and employees.
  • Coordinate schedules, meetings, interviews, conference rooms, calendars, and office logistics while adjusting to shifting priorities and deadlines.
  • Prepare travel authorizations, training requests, awards processing documentation, requisitions, and office supply requests.
  • Maintain confidential records and personally identifiable information (PII) in accordance with AOC requirements and public law.
  • Manage records and administrative documentation in compliance with AOC Records Management policies and procedures, including maintaining, organizing, and retrieving official office records.
  • Serve as a primary point of contact for visitors, employees, and managers by responding to inquiries and providing customer service support.
  • Utilize Microsoft Office Suite, Adobe Acrobat, Google Workspace, WebTA, GovTA, WebTMA, and database systems to maintain reports, records, and administrative tracking.
  • Assist with Worker’s Compensation, parking requests, training coordination, safety inspections, and onboarding activities for employees and interns.

Building Coordinator / AMP Clerk

Architect of the Capitol, Senate Superintendent’s Office
Washington, DC
07.2017 - 01.2022
  • Delivered administrative and customer service support within a high-volume federal office environment.
  • Managed filing, scanning, scheduling, correspondence control, key requests, and office records.
  • Supported WebTA, WebTMA, EOPF, EPP, and administrative systems for timekeeping and records management.
  • Assisted with emergency procedures, transit suitability, and procurement requests.

Sales Associate

Architect of the Capitol, Capitol Visitor Center
Washington, DC
11.2015 - 07.2017
  • Provided customer service and cashier support while assisting visitors with Capitol Visitor Center services.
  • Resolved customer inquiries and supported operational efficiency initiatives.
  • Processed time and attendance records through WebTA.

Office Clerk Intern

Architect of the Capitol, House Superintendent’s Office
Washington, DC
06.2014 - 08.2014
  • Supported administrative office operations, inventory management, scheduling, and supply coordination.
  • Assisted with WebTA audits, parking records, training logs, and FMS purchases.

Education

University of Maryland Global Campus
Largo, MD

High School Diploma -

Gwynn Park High School
Brandywine, MD
05.2010

Skills

  • Administrative Operations
  • Customer Service & Communication
  • Time Management
  • Records Management
  • Policy Interpretation & Guidance
  • Organizational & Multitasking Skills
  • Team Collaboration

Certification

  • Time Management - Graduate School USA
  • Word 2016 - New Horizons Computer Learning Center
  • Excel 2016 for Windows - AOC Learn Percipio
  • Customer Service Engaging with Customers - AOC Learn Percipio
  • Introduction to AOC Records Management - AOC Learn
  • Workers Compensation and Disability Retirement Course - Graduate School USA

Timeline

Administrative Support Assistant

Architect of the Capitol, Senate Office Buildings
01.2022 - Current

Building Coordinator / AMP Clerk

Architect of the Capitol, Senate Superintendent’s Office
07.2017 - 01.2022

Sales Associate

Architect of the Capitol, Capitol Visitor Center
11.2015 - 07.2017

Office Clerk Intern

Architect of the Capitol, House Superintendent’s Office
06.2014 - 08.2014

University of Maryland Global Campus

High School Diploma -

Gwynn Park High School

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