D’Andre A. Owens
District Heights
Summary
Results-oriented shift leader dedicated to elevating customer satisfaction through effective team supervision and training. Led initiatives that resolved complaints swiftly and increased sales through targeted promotional campaigns. Demonstrates a commitment to operational excellence and efficient inventory management.
Overview
21
21
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
District Heights
08.2023 - Current
- Supervised team members during busy shifts to ensure efficient service.
- Trained new employees on customer service and operational procedures.
- Managed inventory levels to maintain adequate stock of supplies and ingredients.
- Resolved customer complaints promptly, ensuring a positive experience for all guests.
- Implemented promotional campaigns to boost sales of seasonal menu items.
- Conducted daily cash handling procedures to ensure accurate transactions and deposits.
Assistant Manager
Dunkin Donuts & Baskin Robbins
College Park
08.2021 - 04.2023
- Supervised daily operations and maintained efficient workflows in fast-paced environment.
- Trained and mentored new team members on service standards and operational procedures.
- Resolved customer complaints promptly to maintain high satisfaction levels across locations.
- Facilitated team meetings to align staff on goals, policies, and service expectations.
Dog Walker
Wags Dog Walking
College Park
04.2021 - 08.2021
- Walked multiple dogs daily, ensuring safety and comfort during outings.
- Managed walking schedules to accommodate client requests and pet needs.
Facility Assistant Manager
GW tennis canter
Washington
04.2019 - 03.2020
- Coordinated daily operations at a busy tennis facility.
- Managed scheduling for court availability and staff shifts.
- Trained staff on customer service and facility policies.
- Oversaw inventory management for sports equipment and supplies.
Junior Tennis Coach
GW tennis Center
Washington
04.2016 - 09.2018
- Developed personalized training plans for diverse skill levels.
- Conducted group lessons focusing on technique and strategy.
- Maintained equipment and facilities for optimal usage.
- Instructed players in the fundamentals of tennis such as stroke production, spin variations, and serves.
Summer Camp Instructor
Gw tennis center
Washington
06.2011 - 09.2011
- Planned educational programs and organized recreational events, increasing camper engagement and participation.
- Facilitated team-building exercises that strengthened relationships and communication among campers.
- Supervised daily camp activities for diverse groups, ensuring safety and promoting inclusive participation.
Volunteer Tennis Instructor
Volunteer, Tennis-At-Shiloh Tennis Club
Washington
05.2005 - 09.2010
- 5yr volunteer for oldest African American tennis organization in the Mid-Atlantic states. Served as tennis instructor for youths and adults.
Tennis Instructor
Capital Region Education And Tennis Experience (CREATE Tennis, Inc.)
09.2009 - 12.2009
- Tennis instructor for a non-profit entity in the District of Columbia (DC) dedicated to stimulate the minds of DC youth and provide an educational and positive sports environment for students.
GED Foundation, American Council of Education
06.2009 - 09.2009
- Worked in the GED Foundation, American Council of Education, as part of Cathedral Scholars program, a program of the National Cathedral of Washington for select District of Columbia high schools students.
African American Studies Department, Howard University
06.2008 - 09.2008
- Worked in the African American Studies Department at Howard University as part of Cathedral Scholars program, a program of the National Cathedral of Washington for select District of Columbia high schools students.
Volunteer
Martha’s Table
Washington
06.2007 - 09.2007
- Martha’s Table is a community organization in Washington DC providing educational programs, food, clothing, and enrichment opportunities for at-risk children, youth, families and individuals.
Education
BSci. - Civil Engineering
University of Maryland, College Park
College Park, MD06-2014
High School Diploma -
School Without Walls Senior High School
Washington, DC06-2010
National Cathedral Scholars Program
Washington, DC05-2009
High School Diploma -
Roosevelt Senior High School
Washington, DC05-2007
Skills
- Team supervision
- Customer service
- Inventory management
- Cash handling
- Staff training
- Operational efficiency
- Problem solving
- Leadership development
Relevant High School Studies
- English I-III
- Geometry
- Algebra
- Creative Writing
- Chemistry
- Pre-Calculus
- 3D Design
- Physics
- Constitutional Law
- Spanish I -II
- Humanities I-IV
- Composition
- Art
Advanced Placement Studies
- AP Calculus
- AP Lab
- AP Physics
- AP US History
Community Activities Extracurricular
- Volunteer, Tennis-At-Shiloh Tennis Club, Washington, DC, 05/01/05, 08/01/10, 5yr volunteer for oldest African American tennis organization in the Mid-Atlantic states. Served as tennis instructor for youths and adults.
- Volunteer, Martha’s Table, Washington, DC, 06/01/07, 08/01/07, Martha’s Table is a community organization in Washington DC providing educational programs, food, clothing, and enrichment opportunities for at-risk children, youth, families and individuals.
- DCIAA 2010 Tennis Tournament Finalist, Washington, DC, 06/01/10
- 2yr Captain, School Without Walls Senior High School Member, Washington, DC, 08/01/08, 06/01/10
- 3yr Captain, Tennis-at-Shiloh National Junior USTA team, Washington, DC, 06/01/08, 08/01/10
- Most Valuable Player Award, Tennis Team, Roosevelt Senior High School Member, Washington, DC, 05/01/07, 06/01/08
Honors Awards Memberships
- British American Business Association Scholarship Recipient, 06/01/09, Award recipient of a two-week scholarship to study British studies in London, England. Scholarship based on academic achievement, community service, participation and leadership in an intensive 3yr summer program for select District of Columbia high school students.
- Member, National Honor Society, School Without Walls Senior High School, Washington, DC, 08/01/09, 05/01/10
Timeline
Shift Leader
Dunkin' Donuts
08.2023 - Current
Assistant Manager
Dunkin Donuts & Baskin Robbins
08.2021 - 04.2023
Dog Walker
Wags Dog Walking
04.2021 - 08.2021
Facility Assistant Manager
GW tennis canter
04.2019 - 03.2020
Junior Tennis Coach
GW tennis Center
04.2016 - 09.2018
Summer Camp Instructor
Gw tennis center
06.2011 - 09.2011
Tennis Instructor
Capital Region Education And Tennis Experience (CREATE Tennis, Inc.)
09.2009 - 12.2009
GED Foundation, American Council of Education
06.2009 - 09.2009
African American Studies Department, Howard University
06.2008 - 09.2008
Volunteer
Martha’s Table
06.2007 - 09.2007
Volunteer Tennis Instructor
Volunteer, Tennis-At-Shiloh Tennis Club
05.2005 - 09.2010
BSci. - Civil Engineering
University of Maryland, College Park
High School Diploma -
School Without Walls Senior High School
National Cathedral Scholars Program
High School Diploma -
Roosevelt Senior High School