Danear Wilkinson
Baltimore
Summary
Dynamic and dedicated professional with a strong background in customer service and housekeeping at Charlestown Retirement. Proven ability to enhance operational efficiency through effective teamwork and problem-solving. Skilled in inventory management and maintaining high hygiene standards, fostering a welcoming environment for residents and guests alike.
Personable and reliable with strong interpersonal skills and positive attitude. Understanding of basic cash handling procedures and adept at performing quick and accurate transactions. Committed to providing excellent customer service to enhance shopping experience.
Offering strong organizational skills and keen eye for detail, ready to learn and develop in fast-paced retail environment. Delivers good grasp of basic arithmetic and ability to handle transactions efficiently while maintaining accuracy. Ready to use and develop communication skills and customer service abilities in [Desired Position] role.
Overview
4
4
years of professional experience
Work History
Housekeeper
Charlestown Retirement
05.2022 - 09.2023
- inventory management housekeeping,cycle count facilities communication skills..
- Executed regular deep cleaning tasks to uphold hygiene standards across facilities.
- Collaborated with team members to enhance efficiency in daily cleaning routines.
- Utilized safe handling techniques for cleaning chemicals and equipment to ensure safety compliance.
- Maintained cleanliness and organization in resident living areas, ensuring a welcoming environment.
- Assisted in inventory management of cleaning supplies, contributing to operational efficiency.
- Adapted quickly to changing priorities and special requests from residents and staff.
- Provided support during special events by preparing spaces and ensuring cleanliness throughout activities.
Customer Service Prep Woker
Honeygrow
09.2023 - 07.2024
- Prepared ingredients by washing, chopping, and measuring for menu items.
- Maintained cleanliness and organization of food preparation areas.
- Assisted chefs in assembling dishes to ensure timely service.
- Operated kitchen equipment safely and efficiently to support daily operations.
- Collaborated with team members to streamline food prep processes.
- Monitored inventory levels and reported shortages to management promptly.
- Trained new staff on proper food handling and safety protocols.
Residential Living Assistant
Cargiver
05.2024 - 09.2025
- Assisted residents with daily living activities, fostering independence and well-being.
- Developed and implemented individualized care plans, enhancing resident satisfaction and support.
- Collaborated with healthcare professionals to ensure accurate health monitoring and timely interventions.
- Trained new staff on best practices for resident engagement and care procedures.
- Organized recreational activities, promoting social interaction and mental wellness among residents.
- Maintained detailed records of resident progress, ensuring compliance with regulatory standards.
- Addressed resident concerns promptly, improving trust and communication within the community.
- Evaluated program effectiveness, proposing adjustments to enhance service delivery and outcomes.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
Cashier Assistant
Wendy's
07.2024 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Assisted in training new staff on point-of-sale systems and customer service protocols.
- Maintained cleanliness and organization of front counter and dining area to enhance customer experience.
- Resolved customer inquiries and complaints with professionalism, fostering a positive dining atmosphere.
- Collaborated with team members to streamline order processes, reducing wait times for patrons.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Supported promotional activities by effectively communicating daily specials to customers.
- Implemented best practices for food safety regulations, ensuring compliance during peak hours.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
Education
High School Diploma -
City Neighbors High School
Baltimore, MD06-2025
High School Diploma -
Bowie State University
Bowie, MD09-2025
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Cash handling expertise
- Store cleaning
- Product scanning
- Loyalty program promotion
- Till balancing
- Retail operations
- Line management
- Upselling strategies
- Friendly and outgoing
- Loading and unloading
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Cashier Assistant
Wendy's
07.2024 - Current
Residential Living Assistant
Cargiver
05.2024 - 09.2025
Customer Service Prep Woker
Honeygrow
09.2023 - 07.2024
Housekeeper
Charlestown Retirement
05.2022 - 09.2023
High School Diploma -
City Neighbors High School
High School Diploma -
Bowie State University