Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.
Overview
18
18
years of professional experience
Work History
Store Team Leader
American Eagle Outfitters, Inc
06.2024 - Current
Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
Monitored staff performance, customer service and sales goals to meet and exceed targets.
Designed improvement plans.
Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
Ensured compliance with company policies and procedures, maintaining a safe work environment for all team members.
Implemented effective merchandising strategies for better product visibility and increased sales.
Increased customer satisfaction by providing excellent service and addressing concerns promptly.
Co-Manager
DSW
11.2023 - Current
Cross-train staff in secondary roles to expand operational diversity
Organize training for new team members and routine retraining for established employees
Plan and execute strategies to increase business and drive profit growth
Monitor employee work to assess performance and identify knowledge gaps
Set sales targets and developed marketing plans to achieve goals
Lead and influence staff through effective motivation, leveraging individual strengths to optimize customer satisfaction and maximize productivity
Establish and monitor key performance indicators KPIs
Improve operational execution through attention to detail and adherence to company standards and philosophies
Sales Consultant
3 Day Blinds
01.2022 - 11.2023
Provided in-home design consultations and presentations
Cultivated client relationships by providing excellent service and follow-up
Received monthly bonuses for meeting all metrics
Exceeded sales objectives to capture new leads and customers closing 30% more in sales year over year
Prepared accurate sales forecasts based on historical data and market analysis
Overcame objections with successful product demonstrations and persuasive communication skills
Monitored competitor activities and reported findings to management team
Tracked personal performance metrics, such as conversion rates and revenue generated, against set goals
Operations Manager
TJX
02.2019 - 12.2021
Surpassed grand opening sales goals by 200%
Directed facility operations including sales, growth, revenue, and profit
Supervised and mentored large teams
Coordinated recruitment, hiring, training, and people optimization
A passionate and high-performing sales specialist with 20+ years of experience in sales, management, and client excellence
I have a proven track record of success, consistently surpassing client satisfaction and growth metrics
At TJX I led a team that exceeded our projected year-end sales goals by $3 million
Operations Manager
SAM'S CLUB
01.2007 - 01.2019
Managed club exceeding $75 million in sales
Analyzed performance improvements of financial metrics, communication, and development of strategic planning
Monitored and mitigated compliance risk by analyzing reports, then implementing loss prevention and safety controls
Executed compliance procedures to adhere to the standards of federal, state, and local regulatory agencies (OSHA, FDA, ATF, Transportation)