Danicka Kelsey
Crofton
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills homed in fast-paced customer-focused environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Medieval Times Dinner & Tournament
Hanover
09.2024 - Current
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Engaged with customers to create a welcoming atmosphere.
- Followed safety and sanitation guidelines during beverage preparation.
- Learned cocktail recipes and drink preparation techniques from experienced bartenders.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Effectively multitasked within fast-paced environment.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Retail Sales Lead
Medieval Times Dinner & Tournament
Hanover
11.2021 - 09.2024
- Led daily sales operations and ensured team adherence to service standards.
- Trained new team members on customer service techniques and product knowledge.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Facilitated communication between front-line staff and management regarding guest feedback.
- Monitored sales performance and provided insights for improvement strategies.
- Developed engaging training materials to enhance staff skills and knowledge retention.
- Performed cashier duties such as taking payments and processing returns and exchanges.
- Addressed customer complaints and resolved conflicts to ensure satisfaction.
- Provided support for management by completing assigned tasks in a timely manner.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Retail Sales Clerk
Medieval Times Dinner & Tournament
Hanover
01.2019 - 11.2021
- Maintained cleanliness and organization of merchandise displays throughout the venue.
- Provided information about show schedules and dining options to enhance guest experience.
- Processed cash and credit transactions accurately at the retail checkout area.
- Collaborated with team members to ensure timely restocking of merchandise inventory.
- Resolved guest inquiries and concerns to maintain high levels of satisfaction during events.
- Maintained a clean and orderly work area.
- Restocked shelves with merchandise as needed.
- Performed price checks on items requested by customers.
- Organized displays according to company guidelines.
- Adhered to safety policies and procedures when handling merchandise.
- Processed returns and exchanges quickly and efficiently.
- Provided excellent customer service to all customers.
- Participated in staff meetings to discuss new promotions or strategies.
- Used product knowledge to suggest items to match client needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Shift Lead
Menchies Frozen Yogurt
Annapolis
09.2015 - 12.2018
- Supervised daily operations to ensure smooth service and product quality.
- Trained new team members on customer service and yogurt preparation procedures.
- Managed inventory levels, ensuring stock availability for peak hours.
- Maintained cleanliness and organization of the store environment for safety compliance.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in implementing promotional activities to enhance customer engagement.
- Monitored equipment functionality, performing basic troubleshooting as needed.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised staff during shift changes and ensured transition went smoothly.
Sales Associate
Express Clothing
Annapolis
10.2017 - 12.2017
- Maintained organized product displays to enhance customer shopping experience.
- Operated point-of-sale system for efficient transaction processing and cash handling.
- Implemented visual merchandising strategies to attract customers and boost sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
High School Diploma -
South River High School
Edgewater, MD05-2016
Skills
- Customer service
- Point of sale operation
- Inventory management
- Effective communication
- Team collaboration
- Time management
- Highly reliable
- Outgoing personality
Affiliations
- Dance
- Modeling
- Photography
- Cosplay
Accomplishments
- Graduated with multiple honors.
- Multiple promotions in multiple job positions.
Certification
- TIPS Certified (November 2024).
Timeline
Bartender
Medieval Times Dinner & Tournament
09.2024 - Current
Retail Sales Lead
Medieval Times Dinner & Tournament
11.2021 - 09.2024
Retail Sales Clerk
Medieval Times Dinner & Tournament
01.2019 - 11.2021
Sales Associate
Express Clothing
10.2017 - 12.2017
Shift Lead
Menchies Frozen Yogurt
09.2015 - 12.2018
High School Diploma -
South River High School