Daniel Kurzmiller
Ainsworth, Inc
Hampstead
1
Certification
24
years of professional experience
I am a dedicated management professional who focuses on building strong teams and delivering great service. I love finding ways to improve customer satisfaction, streamline daily workflows, and help teams work better together. I am committed to hitting company goals while maintaining high operational standards.
Work History
General Manager
4 Years 3 Months- Oversaw daily operations, ensuring alignment with company objectives and operational standards.
- Developed and implemented process improvements to enhance efficiency and productivity across departments.
- Managed both operations and sales to drive project completion and achieve strategic goals.
- Analyzed market trends to inform strategic planning and resource allocation decisions.
Service Manager
6 Years 4 Months- Led service operations team, ensuring exceptional customer satisfaction and timely issue resolution.
- Assisted with training programs for staff, enhancing team performance and service delivery standards.
- Ensured process improvements, increasing efficiency in service workflows and resource management.
- Collaborated with cross-functional teams to streamline project execution and enhance client engagement strategies.
- Provided procurement team with project and contract estimating
Service Technician
3 Years 6 Months- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks on equipment to prevent malfunctions and extend lifespan.
- Collaborated with team members to improve service processes, enhancing operational efficiency.
- Trained junior technicians on best practices for installation and repair techniques.
Service Technician
6 Years- Implemented troubleshooting procedures that reduced downtime for service requests.
- Managed inventory of parts and tools, ensuring availability for timely repairs and installations.
- Developed strong client relationships through effective communication and technical support.
- Analyzed service data to identify trends, informing decisions on resource allocation and training needs.
Service Technician
4 Years 1 Month- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
Airframe And Powerplant Certification - Aircraft Maintenance And Repair
High School Diploma
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Operations and Service Excellence
Certification
- Maryland Journeyman License - 2004
- EPA Universal License - 2001
- Airframe and Powerplant Certification - 1998
Timeline
General Manager
Ainsworth, Inc
04.2022 - CurrentRead More
Service Manager
Havtech
11.2015 - 03.2022Read More
Service Technician
Havtech
05.2012 - 11.2015Read More
Service Technician
Trane Inc.
05.2006 - 05.2012Read More
Service Technician
Central Tech Services
04.2002 - 05.2006Read More
Frederick Community College
Airframe And Powerplant Certification from Aircraft Maintenance And Repair
Read More
Liberty High School
High School Diploma
Read More