Daniel Mutruc
Chisinau
Summary
A responsible and focused team player with a consistent record of accomplishment of meeting and exceeding performance goals. Looking to work diligently with others in a fast-paced work environment as well as utilize my skills in a challenging position within a company that promotes growth and development.
Overview
9
9
years of professional experience
Work History
Business Development Specialist
Utilities One
Chisinau
11.2024 - Current
- Identified and pursued new business opportunities within data center infrastructure and services.
- Conducted market research to analyze data center trends and competitor offerings.
- Generated and qualified leads through targeted outreach and networking efforts.
- Delivered compelling presentations and product demonstrations to prospective clients.
- Formed strategic partnerships to expand market presence and business reach.
- Led initiatives to enter new markets, achieving measurable business expansion.
Process Executive
Microsoft
Dublin
01.2024 - 10.2024
- Validating / Auditing agreements between Microsoft & Corporate Companies / Governments to ensure all legal requirements are met and the documentation is complete.
- Doing the processes with Service Level Agreements (SLA), prioritizing, and ensuring the performance of service.
- Working with all levels of the organization, as well as the company partners to meet customer business needs, resolving issues, exceptions, and queries using Microsoft internal tools.
- Performing transaction audits with high revenue, guaranteeing that the SOX controls and the company policies have been applied along with the processes.
- Acting on behalf of Microsoft EMEA to operate billing, credits and rebills processes.
Claims Specialist
Nova Lines INC
Chisinau
02.2023 - 11.2023
- Coordinated with management to determine the validity of questionable claims.
- Explored available policy coverage for individual claims, assessed and verified claims, responded to customer inquiries.
- Processed and organized insurance documentation, reviewed documents for claims.
- Supported internal insurance agents by managing telephone inquiries, processing outbound mail, maintaining customer records, and administering to customer and dealer requests.
- Closed all claim investigations with full and appropriate documentation.
- Monitored all opened claims and lawsuits to quickly provide necessary information.
- Dealing with 3rd party insurance companies, filing claims, negotiating on the resolution of the claim.
- Assisting drivers in a professional and calm manner to help them to go through all post-accident procedures at the time when accident occurred.
Process Administrator
Microsoft
Dublin
01.2022 - 12.2022
- Validating / Auditing agreements between Microsoft & Corporate Companies / Governments to ensure all legal requirements are met and the documentation is complete.
- Doing the processes with Service Level Agreements (SLA), prioritizing, and ensuring the performance of service.
- Working with all levels of the organization, as well as the company partners to meet customer business needs, resolving issues, exceptions, and queries using Microsoft internal tools.
- Performing transaction audits with high revenue, guaranteeing that the SOX controls and the company policies have been applied along with the processes.
- Acting on behalf of Microsoft EMEA to operate billing, credits and rebills processes.
YouTube/Google Technical Support Agent
Accenture
Dublin
04.2021 - 12.2021
- Assisting partners with identifying problems & providing resolution using Google internal tools.
- Escalated cases to Tier 2 support when outside the scope of Tier 1 technician support.
- Solving partner’s issues such as: Google account hijacking, YouTube monetization problems, Google account loss/recovery, Account termination, etc.
- Making sure to meet the SLA expectations.
- Communicating with partners via email in a professional manner.
Night Auditor
Morgan Hotel
Dublin
08.2020 - 03.2021
- Greeted guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
- Responded to guest’s complaints, requests and emergencies.
- Reconciled all front desk & bar accounts in a timely manner.
- Completed revenue reports for accounts.
- Handled all duties and tasks for the night manager and concierge when those individuals were unavailable.
- Ensured the highest standards of hotel security by conducting night patrols and security checks, promptly reporting irregularities into Beekeeper internal platform, for immediate resolution.
Night Auditor
Hilton Dublin
Dublin
10.2016 - 07.2020
- Kept hotel financial records in order.
- Processed invoices, transactions, room charges, refunds, etc.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Checked guests in and out of the hotel.
- Responded to guests needs, requests, and complaints.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Summarized each night's operations and listing any follow-up tasks for management
- Covered Duty Manager shifts during the night when there was need to do so.
- Controlled cash and credit card payment transactions at the front desk.
- Set up and entered all financial data into spreadsheets using Microsoft Excel.
- Handled all duties and tasks for the night manager and concierge when those individuals were unavailable.
- Filled in the Duty Manager Log and handed it over to the morning Duty Manager
Education
Liceum Iulia Hasdeu
Chisinau05-2016
Skills
- Customer Service
- Operating in a fast-paced environment
- Time Management
- Problem-Solving
- Data processing
- Internal audits
- Effective communication
- Strategic partnerships
- Claims processing
- Market research
- Lead generation
- Attention to detail
Timeline
Business Development Specialist
Utilities One
11.2024 - Current
Process Executive
Microsoft
01.2024 - 10.2024
Claims Specialist
Nova Lines INC
02.2023 - 11.2023
Process Administrator
Microsoft
01.2022 - 12.2022
YouTube/Google Technical Support Agent
Accenture
04.2021 - 12.2021
Night Auditor
Morgan Hotel
08.2020 - 03.2021
Night Auditor
Hilton Dublin
10.2016 - 07.2020
Liceum Iulia Hasdeu
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