Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Daniel O'Day

Edgewater

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

12
12
years of professional experience

Work History

Operations Manager

JCPenney
10.2018 - Current
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Advanced productivity KPIs by leading trainings on procedures and safety practices
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Assisted with day-to-day operations of facility, including scheduling and customer service
  • Collaborated with operations team to provide excellent customer service and foster positive work environment
  • Complied with systems procedures, business processes and company policies to promote workplace safety and quality
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Floor Manager/Store Associate

Mike's Crab House/ Mikes Country Store
08.2017 - 09.2018
  • Provided first-rate service to all customers and potential customers
  • Built rapport with customers and assessed needs to make product recommendations and upsell
  • Engaged with customers to effectively build rapport and lasting relationships
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Prepared merchandise for sales floor by pricing or tagging
  • Managed store inventory and stock levels to maintain availability of products.

Garage Door Technician

DoorTech
02.2013 - 07.2017
  • Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment
  • Diagnosed problems and completed timely repairs
  • Completed required paperwork such as work orders according to services performed or required
  • Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers
  • Educated homeowners about proper care and maintenance of garage door systems
  • Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
  • Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
  • Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
  • Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
  • Implemented time management strategies to effectively balance multiple projects simultaneously, ensuring timely completion and client satisfaction.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
06.2010

Skills

  • Policy Development and Enforcement
  • Verbal and Written Communication
  • Employee Motivation
  • Goal Setting
  • Team Leadership
  • Originality and Creativity
  • Staff Scheduling
  • Decision Making
  • Multitasking and Prioritization
  • Customer Relations
  • Money Handling
  • Desktops, Laptops and Mobile Devices
  • Product Transportation
  • Team leadership
  • Operations management
  • Problem-solving
  • Customer service
  • Operational efficiency
  • Decision-making
  • Operations monitoring

Accomplishments

  • Promoted to Supervisor after 1 1/2 years with the company.
  • Earned the “Warrior of the Month” Award in 2019 for Warrior spirit.
  • Supervised team of 9-10 staff members.

Timeline

Operations Manager

JCPenney
10.2018 - Current

Floor Manager/Store Associate

Mike's Crab House/ Mikes Country Store
08.2017 - 09.2018

Garage Door Technician

DoorTech
02.2013 - 07.2017

High School Diploma -

Silverado High School

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Daniel O'Day