Daniel Ogunwole
Baltimore
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Technician
R.C.C.G City of God Community Technical Training & IT Solutions
03.2024 - Current
- Provide Technical support to end-users, addressing hardware and software issues promptly and efficiently.
- Perform system maintenance tasks, manage resources, and adhere to standard operating procedures, all while contributing to community IT projects, network labs, and technology training programs, and maintaining the organization's website and communication with stakeholders.
- Carry-out routine system maintenance on hardware that includes life cycle updates and managing equipment inventory.
- Install, update, and maintain software, business applications, and operating systems like Windows, and Mac to ensure smooth operations.
Education
Associate of Science - Computer Information Systems
Baltimore City Community College
Baltimore, MD01-2023
Bachelor of Science - Information Systems
Morgan State University
Baltimore, MD01-2026
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Printer support
- System configuration
- Technical support
- Software installation
- Issue troubleshooting
- Active listening
- Verbal and written communication
- Decision-making
Certification
Black Venture Capital Consortium (BVCC)
Languages
French
Spanish
Yoruba
Timeline
IT Support Technician
R.C.C.G City of God Community Technical Training & IT Solutions
03.2024 - Current
Associate of Science - Computer Information Systems
Baltimore City Community College
Bachelor of Science - Information Systems
Morgan State University