Daniel Rivera
Clarksburg
Summary
Accomplished and dedicated professional with extensive experience in dispatching, transportation operations, customer service, and administrative coordination. Highly skilled in optimizing logistics, managing schedules, and utilizing dispatch technology to enhance efficiency and safety. Adept at problem-solving, record-keeping, and ensuring regulatory compliance while fostering a positive and productive work environment. Beyond excelling in office responsibilities, I am deeply committed to the well-being of my colleagues and team members. I take the time to understand their challenges, offer motivation, and acknowledge their hard work. I believe in guiding individuals toward success through open communication, encouragement, and strategic support, ensuring that both the employees and the company thrive. Fluent in English and conversant in Spanish, I bring a well-rounded approach to leadership, teamwork, and operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Dispatcher
Casella Waste Management
02.2024 - Current
- Route Optimization – Planned and assigned efficient routes for waste collection.
- Scheduling & Coordination – Managed schedules for drivers and ensured timely pickups.
- Compliance & Safety – Ensured waste disposal followed environmental regulations and company policies.
- Customer Service – Communicated with clients regarding pickups, service issues, and special requests.
- Logistics Management – Monitored truck movements and adjusted dispatches to optimize efficiency.
- Record-Keeping – Maintained logs of waste volumes, disposal sites, track report documentation, and operational data.
- Problem-Solving – Quickly addressed service disruptions, vehicle breakdowns, or scheduling conflicts.
- Software Use – Worked with dispatching software, GPS tracking, and routing tools.
Customer Service Representative
GFL Environmental & Casella Waste
- Provide exceptional support to customers via phone, email, or chat
- Resolve complaints promptly and ensure positive experiences
- Offer product/service information and process orders accurately
- Maintain customer records and collaborate with other departments
Operator-Lot Supervisor-Dispatcher-Trainer
Challenger Transportation Inc.
- Utilize in-vehicle tablets for trip information, updates, and pick-up/drop-off validations
- Operate GPS and automatic vehicle locator technology, proficient in Trapeze and CTS Software
- Secure wheelchair and non-emergency stretcher passengers, employing Smith System and LLC defensive driving
Groundskeeper - Promoted to - Secretary Counselor
Gate of Heaven Cemetery
08.2018 - 02.2021
- Obtained advancement through promotion
- Accurately direct calls through the efficient use of a multiline telephone system and record detailed messages when necessary
- Provide professional guidance to families through effective communication to increase consumer knowledge and assist them in selecting cemetery goods and services
- Coordinate scheduling and arrangements through the completion of contracts, orders, invoices, and receipts for the appropriate goods and services purchased
Education
Diploma -
Sherwood High
Sandy Spring, MD06.2016
Skills
- Technology Proficiency
- Safety and Defensive Driving
- Communication Skills
- Administrative Skills
- Customer Service
- Fleet coordination
- Time management
- Communication & teamwork
- Attention to detail
- Regulatory compliance
- Problem-solving
- Multitasking under pressure
- Call center experience
- proficient in jabber
Awards
Cultural Diversity, The understanding of a variety of cultural or ethnic groups within a society.
Certification
- Basic Life Support Certification (BLS)
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Forklift Certification
- CDL Permit
Timeline
Dispatcher
Casella Waste Management
02.2024 - Current
Groundskeeper - Promoted to - Secretary Counselor
Gate of Heaven Cemetery
08.2018 - 02.2021
Customer Service Representative
GFL Environmental & Casella Waste
Operator-Lot Supervisor-Dispatcher-Trainer
Challenger Transportation Inc.
Diploma -
Sherwood High
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