Compassionate, empathetic and hardworking customer service representative who is passionate about serving others. Eager to take on new responsibilities where there is an opportunity for learning new skills that will help me grow.
Overview
6
6
years of professional experience
Work History
Front Line Greeter/Cashier
McDonald's
Essex, MD
06.2021 - 10.2021
Greeted customers and responded to inquires
Processed Orders and Collected Payments From Customer
Ensured all orders were delivered to the customers in a timely manner
Placed food orders in the approved containers, cups, and bags
Maintained cleanliness of the front line and customer sitting area
Customer Service Rep/ Cashier/ Door Monitor
Home Depot
Middle River, MD
04.2022 - 09.2022
Greeted Customers in a friendly professional manner.
Operated a cash register system sufficiently
Checked out and /or returned transactions
Monitored self-check-out systems and provided assistance where it was required
Assisted customers with locating merchandise throughout the store
Assessed the requirements of customers for loading assistance
Informed customers of deals offered on products encouraging them to make purchases.
Pallet Builder/ Truck Driver
Amazon
Baltimore, MD
01.2020 - 04.2025
Unload products on delivery trucks
Securing products to prevent damages
Remove items off conveyor belts for scanning inventory using barcodes then placing them in the correct area of the warehouse
Sort, stack, and move pallet using a pallet jack
Wrap order in plastic material prior to loading on the truck
delivering packages to the designated place
loading out the trucks at the end of the day
Technician
BRDPest
Glen Burnie, MD
04.2025 - Current
Developed customized treatment plans based on client needs and pest behaviors.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Maintained accurate records of treatments and inspections for compliance with regulations.
Education
Diploma -
Patapsco High School
Dundalk, MD
01-2021
Skills
Cash and Credit Card Register Transactions using the POS system