Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Languages
References
LANGUAGES
Timeline
Generic
Daniel Villatoro-Ramos

Daniel Villatoro-Ramos

Lanham

Summary

First-generation Latino professional with fluency in Spanish and English. Committed to continuous learning and development in a dynamic environment. Strong interpersonal skills with a passion for helping others. Eager to contribute to team success and drive positive outcomes.

Overview

5
5
years of professional experience

Work History

Server

STK DC
Washington
07.2024 - Current
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Ensured the guest was served with the Vibe Dining expectations to meet their needs, to encourage them to come back.
  • Assisted in training new servers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Customer Service Representative

Sanabria & Associates
Silver Spring
04.2024 - 06.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Contacted clients about appointments, court dates, and major documents received.
  • Answered customer inquiries and provided accurate information regarding cases and court dates or updates on their cases.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Lead Server

Not Your Average Joe’s
Bethesda
01.2022 - 04.2024
  • Provide the best service and experience for each customer while attending to their needs
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.

Team Member

ChickA
Lanham
07.2020 - 07.2021
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

High School Diploma -

Bowie High School
Bowie, MD
06-2022

Prince George’s Community College

Skills

  • Fluent in Spanish
  • Effective communication
  • Guest relations
  • Memorization skills
  • Problem solving
  • Teamwork and collaboration
  • Positive and productive attitude
  • Time management
  • Office organization
  • Mail distribution
  • Customer engagement
  • Document translation
  • Customer service
  • Strong work ethic
  • Team collaboration
  • Record keeping
  • Positive and professional

Affiliations

  • Soccer
  • Travel
  • Movies
  • Going out to eat
  • Car Detailer

Additional Information

GPA: 3.0

Languages

5,5

References

  • Gagandeep “G” Singh, Previous Manager at Not Your Average Joe’s, (703) 989-3949, jdmgreen15@gmail.com
  • Philia Barton, Manager at Not Your Average Joe’s, (240) 688-7622
  • Eddy Brooks, Coworker at STK DC (202) 823-7515
  • Jason Caro, Lead Trainer at STK DC, (301) 523-9218, carojason021@gmail.com
  • Leslie Bonilla, Previous coworker / Personal Reference, (240) 241-3562, leslie.bonilla123@icloud.com
  • Gerardo "G or Gera" Osorio, Personal Refernece, (240) 645-7120

LANGUAGES

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Server

STK DC
07.2024 - Current

Customer Service Representative

Sanabria & Associates
04.2024 - 06.2024

Lead Server

Not Your Average Joe’s
01.2022 - 04.2024

Team Member

ChickA
07.2020 - 07.2021

High School Diploma -

Bowie High School

Prince George’s Community College

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Daniel Villatoro-Ramos