Daniela Sambataro
Kansas Board of Healing Arts
Centreville
16
years of professional experience
Customer-focused professional skilled in conflict resolution, communication, and problem-solving. Delivers efficient service that enhances customer satisfaction and loyalty. Collaborates effectively within teams and adapts to changing requirements, consistently driving results while maintaining a proactive approach to achieving organizational goals.
Work History
Renewal Coordinator
2 Years 2 Months- Managed high-volume license renewal applications using online case management and reporting systems, ensuring accuracy and timely processing.
- Resolved inquiries and maintained compliance by communicating with licensees via email, phone, and written correspondence.
- Analyzed and summarized complex legal and criminal records for attorney review, supporting informed licensing decisions.
- Monitored shared email inboxes and maintained detailed Excel tracking spreadsheets to manage licensee communications, deadlines, and case status.
- Managed licensee communications, deadlines, and case status by monitoring shared email inboxes and maintaining detailed Excel tracking spreadsheets.
- Coordinated multiple priorities in fast-paced, deadline-driven environment, ensuring accuracy and attention to detail.
Video Editor and Online Training Customer Service Representative
2 Years 5 Months- Delivered customer support by setting up client accounts, resolving inquiries, and liaising between sales and production teams, enhancing overall customer experience.
- Produced and filmed professional educational training materials in both studio and on-location environments, collaborating with cross-functional teams to meet project objectives.
- Provided technical support to students during live webinars and online examinations, troubleshooting issues and ensuring a positive user experience.
- Delivered exceptional customer support by setting up client accounts, resolving inquiries, and serving as the primary liaison between the sales and production teams to ensure a seamless customer experience.
- Developed and managed social media content across Facebook, Instagram, LinkedIn, and X (formerly Twitter), driving audience engagement and boosting brand awareness.
- Coordinated multiple projects and client requests simultaneously while maintaining strong communication, attention to detail, and high-quality service.
Customer Service Representative
9 Months- Assisted Kansas residents with unemployment benefit applications, providing accurate information and empathetic customer support throughout the claims process.
- Delivered high-quality customer service by handling sensitive situations with patience, active listening, and effective problem-solving.
- Applied comprehensive knowledge of Kansas unemployment policies and procedures to educate claimants and ensure compliance with state regulations.
- Verified claimant information, provided updates, and resolved inquiries through outbound calls, ensuring a professional and timely experience.
- Handled sensitive situations with patience and active listening, delivering customer service that prioritized effective problem-solving.
- Managed high volume of inquiries in fast-paced environment while maintaining accurate case documentation.
Multimedia Specialist
1 Year 4 Months- Designed and produced engaging training animations for federal employees using Adobe After Effects to support learning and knowledge retention.
- Created professional training materials, including document layouts and branded content, using Adobe InDesign to enhance learner engagement.
- Partnered with illustrators and cross-functional teams to develop vector graphics and visual assets that improved clarity and appeal of educational content.
- Developed professional training materials, including document layouts, title pages, headers, footers, and branded content, using Adobe InDesign.
- Oversaw multiple creative projects to ensure timely delivery and uphold high quality standards, meeting stakeholder expectations.
- Worked closely with stakeholders to incorporate feedback and deliver effective, audience-focused training materials.
Motion Graphics Artist
7 Years 1 Month- Crafted engaging title sequences and lower thirds that enhanced storytelling in video shorts
- Developed dynamic post production special effects that elevated visual appeal of videos
- Edited videos utilizing Adobe Premiere and Final Cut Pro to achieve polished final products
Graphic Design Specialist
1 Year 4 Months- Consulted with federal clients to create high-quality graphics and multimedia solutions for live broadcasts, on-demand training, and e-learning initiatives, enhancing communication and learning experiences.
- Designed and optimized graphics, animations, and visual assets using Adobe Creative Suite and Microsoft Office, achieving broadcast-quality standards for diverse multimedia projects.
- Collaborated with cross-functional teams during project planning and pre-production to provide creative direction and technical expertise.
- Created professional print and multimedia materials for executives, aligning with organizational needs and enhancing brand presentation.
- Planned and managed project schedules while ensuring all training materials and broadcast graphics met Section 508 accessibility standards.
- Supported executives by creating professional print and multimedia materials tailored to organizational needs.
Junior A/V Technician
1 Year 6 Months- Delivered on-site audiovisual and technical support for meetings and events, troubleshooting equipment to enable seamless presentations.
- Provided on-site audiovisual and technical support for meetings and events, troubleshooting equipment to ensure seamless presentations.
- Partnered with clients and event coordinators to swiftly resolve technical issues, contributing to successful event execution.
- Configured and supported virtual meetings using Webex and Adobe Connect, ensuring connectivity and enhancing user experience.
Graphic Designer
1 Year 6 Months- Prepared and optimized print-ready artwork for screen printing and embroidery production using Adobe Illustrator, Photoshop, and FreeHand.
- Coordinated production workflows through communication with customers, sales representatives, and vendors, ensuring projects met quality standards and deadlines.
- Managed website product setup and tracked shipments while prioritizing production schedules to enable on-time order fulfillment.
- Ensured accuracy and attention to detail in managing multiple projects within a fast-paced production environment.
Media Intern
3 Months- Mentored students in daily morning news broadcast production, providing technical instruction and guidance to enhance production quality.
- Operated and supported broadcast equipment, including cameras, switchers, lighting, VTR systems, and green screens, while creating visual effects with Adobe After Effects to improve visual storytelling.
- Developed multimedia content for school events, enhancing student engagement and community outreach.
- Assisted in managing social media platforms, promoting school initiatives and activities effectively.
- Collaborated with faculty to produce promotional materials, ensuring alignment with school branding guidelines.
Graphic Design Intern
2 Months- Designed book covers, website graphics, and branded marketing materials using Adobe Photoshop, Illustrator, and InDesign for digital and live event initiatives, enhancing audience engagement.
- Produced visual assets that maintained brand consistency and improved presentation of published content and promotional events, resulting in stronger audience connection.
- Designed visual assets for digital marketing campaigns, enhancing brand engagement.
- Collaborated with senior designers to create compelling graphics for client projects.
- Utilized Adobe Creative Suite for designing layouts, logos, and promotional materials.
Student Technical Operations
1 Year 2 Months- Set up and monitored audio/visual equipment for shows and events, enhancing experience for attendees at concerts, live performances, meetings, lectures, and new and prospective student orientation
Production Intern
3 Months- Assisted with pre-production, on-set, and post-production operations for professional media projects, collaborating with production teams and supporting talent, including Bob Saget, John Stamos, and Weird Al Yankovic.
- Coordinated production logistics by managing budgets, organizing project resources, participating in production meetings, and providing administrative and on-set support to ensure successful project execution
Intern
3 Months- Coordinated pre-production and on-location media projects through research, location scouting, production coordination, event coverage, and audiovisual setup, contributing to successful execution of high-profile events like Paul McCartney concert at the White House.
- Edited and organized production footage, managed media assets, and created digital content for WETA website and social media, enhancing visibility and engagement for studio and field productions.
Education
Bachelor of Science - Electronic Media and Film, Art
Honors/Awards: Honors College, Dean’s List
Skills
Software: Adobe Creative Suite (Photoshop
Illustrator
InDesign
Premiere Pro
After Effects
Dreamweaver); Video Editing Software; Digital Media Management; Audio Editing Software; Motion Graphics Production; 3D Animation Software; Visual Content Creation; eLearning Development; Microsoft Office; Financial Management; HTML; Media Distribution Techniques
Production & AV: Digital Camera Operation; Visual Content Capture; Video Switching Techniques; Video Tape Recording; Audio Mixing Techniques; wired/wireless microphones; Audio System Setup; Lighting Techniques; Presentation Technology; Mobile Audio Solutions
Deadline management
Client engagement
Relationship management
Additional: Windows OS | Customer support | Client relations | Customer retention | Team Collaboration | Project management | Deadline management
Timeline
Renewal Coordinator
Kansas Board of Healing Arts
06.2024 - 08.2026Read More
Video Editor and Online Training Customer Service Representative
META Environmental
01.2022 - 06.2024Read More
Customer Service Representative
Kansas Department of Labor
04.2021 - 01.2022Read More
Multimedia Specialist
Kay Parks Consulting
05.2018 - 09.2019Read More
Graphic Design Specialist
GP Strategies
06.2016 - 10.2017Read More
Junior A/V Technician
Shanghal & Company, Inc
09.2014 - 03.2016Read More
Graphic Designer
CISCO Athletic
03.2013 - 09.2014Read More
Motion Graphics Artist
Tonal Vision
08.2012 - 09.2019Read More
Media Intern
Poolesville High School
08.2012 - 11.2012Read More
Graphic Design Intern
The Intrigue Agency
07.2012 - 09.2012Read More
Production Intern
CollegeHumor Media
06.2011 - 09.2011Read More
Student Technical Operations
Towson University
04.2011 - 06.2012Read More
Intern
WETA Television: Production & Creative Services
06.2010 - 09.2010Read More
Towson University
Bachelor of Science from Electronic Media and Film, Art
Read More