Daniella Miranda
Hyattsville
Summary
Motivated professional with a background in Nursing and customer service. Handles patient care responsibilities with strong attention to detail and problem-solving skills. Committed to delivering compassionate support and creating a welcoming environment for clients and families.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Detail-oriented professional with a strong foundation in customer service.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Bacon Funeral Home
Washington D.C.
10.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for families and visitors.
- Coordinated scheduling of appointments for funeral services, optimizing staff availability and service efficiency.
- Maintained accurate records of client information and service details using specialized software systems.
- Assisted families with administrative tasks, providing compassionate support during difficult times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Service Associate Cashier
Moby Dick Restaurant
Washington, DC
10.2024 - 02.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall experience.
- Maintained accurate cash drawer, ensuring error-free cash handling.
- Collaborated with team members to meet daily sales targets consistently.
- Detail-oriented customer service associate with 2+ years of experience handling high-volume environments. Strong communication skills and a track record of improving customer satisfaction.
- Resolved customer complaints efficiently using company policies and procedures.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Education
Associate of Science - Nursing
Montgomery College
Rockville, MD05.2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Problem-solving skills
- Cash handling
- File organization
- Hospitality services
- Multi-line telephone systems
- Performance improvement
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Bacon Funeral Home
10.2025 - Current
Customer Service Associate Cashier
Moby Dick Restaurant
10.2024 - 02.2026
Associate of Science - Nursing
Montgomery College