Danielle Cook
Glen Arm
Summary
Experienced Program Support Specialist and Certified Pharmacy Technician with over 9 years of experience providing high-level administrative, program, and technical support in compliance-driven environments. Skilled in data management, records retention, federal purchasing procedures, and customer service. Adept at managing multiple priorities, coordinating logistics, and maintaining accuracy in high-volume operations. Knowledgeable in federal policies, FDA procedures, and healthcare regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Professional Pharmacy
Rosedale
02.2023 - Current
- Assist pharmacists with dispensing, prescription processing, and regulatory compliance under state and federal law.
- Package and distribute monthly maintenance medications for 14 nursing and assisted living facilities, ensuring accuracy and timeliness.
- Resolve third-party reimbursement issues across 200+ insurance plans, including Medicaid and Medicare Part D.
- Perform drug research and assist with prior authorization processing, dosage verification, and monitoring for potential interactions.
- Maintain inventory control, perform data entry in PioneerRx and Omnicell systems, and generate daily utilization and tax reports.
- Provide patient assistance for prescription and over-the-counter products, ensuring adherence to controlled substance regulations and pseudoephedrine compliance under federal law.
Program Support Specialist
Division of Drug Information (FDA)
Silver Spring
11.2015 - 06.2025
- Managed and maintained 37,000+ contact records in the Drug Information Engagement Management System (DIEMS) to ensure accurate data for analysis and reporting.
- Served as primary Federal Purchase Card (P-Card) holder, responsible for securing 30–40 professional exhibit booths annually and ensuring all procurement actions complied with HHS Acquisition Regulations.
- Processed purchase requests in the CDER Budget & Acquisition Planning System (CBAPS) for budget approval and accountability.
- Coordinated exhibit logistics, including booth reservations, shipping display materials, and communicating travel instructions to internal staff.
- Produced daily management reports for senior leadership and created weekly and monthly QA reports by analyzing CIC recorded calls.
- Developed Standard Operating Procedures (SOPs) for centralized tracking of global email inquiries, improving real-time reporting capabilities for senior management.
- Supported the DDI Email Team by entering 17,000+ email inquiries annually into DDIDB (Oracle database) and piloted standardization processes for 8,200 entries in 2016.
- Ensured compliance with federal records management policies by uploading official records to the RM Client and identifying non-essential records for disposition or archival per retention schedules.
- Prepared and mailed 500+ MedWatch forms during the COVID-19 pandemic as part of public health support.
Education
Associate of Arts - Business Administration
Community College of Baltimore
Baltimore, MDPharmacy Technician Certification -
Teest College of Technology
Baltimore, MDSkills
- Federal Purchase Card (P-Card) Management
- Records Management & Retention Compliance
- Data Entry & Analysis in DIEMS and AIMS
- Budget and Acquisition Planning (CBAPS)
- Quality Assurance Reporting & SOP Development
- Customer Interaction Center (CIC) Operations
- Pharmaceutical Dispensing & Inventory Control
- Microsoft Office 365
- Oracle Systems
- PioneerRx
Certification
Maryland Certified Pharmacy Technician, T07653, 06/30/25
References
Available upon request.
Training And Compliance Courses
- Using the Purchase Card at HHS
- Micro-Purchases and Section 508 Compliance
- FDA Records Management
- EEO Awareness / No FEAR Act Training
- FDA Annual Computer Security Awareness Training
- CDER Budget & Acquisition Planning System
- FDA Emergency Preparedness and Ethics Training
Key Skills And Expertise
- Federal Purchase Card (P-Card) Management
- Records Management & Retention Compliance
- Data Entry & Analysis in DIEMS and AIMS
- Budget and Acquisition Planning (CBAPS)
- Quality Assurance Reporting & SOP Development
- Customer Interaction Center (CIC) Operations
- Pharmaceutical Dispensing & Inventory Control
- Microsoft Office 365, Oracle Systems, PioneerRx
Timeline
Certified Pharmacy Technician
Professional Pharmacy
02.2023 - Current
Program Support Specialist
Division of Drug Information (FDA)
11.2015 - 06.2025
Associate of Arts - Business Administration
Community College of Baltimore
Pharmacy Technician Certification -
Teest College of Technology