Facilitated prompt responses to member inquiries, enhancing customer satisfaction through effective payment processing. Strengthened departmental communication by serving as main contact for phone tree selections, ensuring seamless call transfers to relevant departments.
Facilitated efficient email triage for learn@aium.org to enhance communication flow.
Coordinated logistics and built registration systems for upcoming events and webinars to streamline attendee participation.
- This includes creating a confirmation email
- Testing the registration
- Opening registration on launch date
Managed logistical arrangements for smaller events, contributing to successful event operations.
- Maintained events calendar on AIUM website to enhance user experience and engagement.
- Created structured course website content to facilitate marketing and departmental enhancements.
- Submit website updated to IT
- Coordinated the sending of speaker invites to ensure engagement and collaboration.
- Create Speaker form in Wufoo
- Create COI form in Wufoo (duplicate previous form and rename)
- Reviewed COI forms to ensure adherence to regulatory standards and organizational policies.
- Supported COI mitigation efforts to ensure adherence to regulatory standards.
- Collect speaker forms and COI forms
- Facilitated hotel reservations for speakers, ensuring seamless accommodation arrangements.
- Gathered and organized presentations to create an accessible electronic syllabus for educational purposes.
- Coordinated with on-demand badge printing company to optimize workflow and improve turnaround times.
- Print badges for in house and smaller events
- Managed inventory and logistics for bag stuffing, optimizing workflow and resource allocation.
- Facilitated recruitment of security personnel and temporary staff as required.
- Developed and implemented scanning group rotations for hands-on courses.
- Managed procurement and organization of course materials for educational programs.
- Keep inventory of storage room
- Managed shipping coordination to ensure timely delivery for annual meeting and other events.
- Executed catering services for educational courses, ensuring quality and timely delivery.
- Managed onsite registration logistics for annual meetings and OB seminars, facilitating efficient course enrollment.
- Facilitated communication by sending 'Know Before You Go' emails to speakers and attendees.
- Executed reimbursement processing for speakers, ensuring timely and accurate payments.
Assisted in organizing and maintaining abstracts for review. Supported team members in determining which abstracts to retain or discard. Collaborated with colleagues to streamline the abstract management process.
- Coordinated setup of submission site to enhance submission efficiency.
- Send out reviewer/chair invites (new for 2023)
- Assist submitters with questions and issues in the submission site or if they need to change the presenter in the system.
- Set up Reviewer site
- Set up Chair site
- Set up Communications in Cadmium (Scorecard and Harvester)
- Assign acceptance status to abstracts
- Assisted with sending abstract acceptance notices
- Track registration of abstract submitters and send reminders to those that have not registered
Oversaw education harvesting processes for Cadmium, ensuring accurate data collection.
- Set up Speaker Tasks
- Sent invitation emails to speakers through Cadmium
- Assist when needed to make updates to speaker accounts and sessions
- Send registration emails to invited speakers about complimentary registration after they accept their invite
Assisted in managing learning management systems to support user training and development needs. Collaborated with teams to implement system updates and enhancements. Provided technical support to users for effective system navigation.
- Assist with adding on-demand webinars in system when needed
- I have also provide IT with the necessary information so they could build products. This would include learning objectives, credits, fees, faculty, disclsoures
8. Industry
- I assist with processing payments for exhibits and sponsorships for Stephanie, I also enter these into AA
- Enter in all exhibits and sponsorships for Annual Meeting that reside in Cadmium manually into AA
- Work with IT to build Expo reg in AA
9. New Content Development/ Renewals
- Supported CME manager in crafting educational content to enhance professional development.
- Worked closely with the CME information that was provided and making sure the formatting was correct
10. Website Updates
- Performed necessary updates to web pages in Sitefinity, maintaining alignment with branding and design standards.