Danielle Gillon
Silver Spring
Summary
Detail-oriented data operations professional with 7+ years of experience managing, validating, and governing high-volume records in regulated, multi-system environments. Proven ability to execute data create/change requests, perform data quality checks, maintain governance standards, and meet service-level targets while collaborating with cross-functional teams.
Overview
22
22
years of professional experience
Work History
Director of Testing & Proctoring
The Catholic University of America
03.2018 - 12.2025
- Reviewed, validated, and executed high-volume create and change requests for student accommodation and testing data in a multi-system environment.
- Performed data quality checks to identify missing, inconsistent, or incorrect data prior to execution.
- Coordinated with faculty and administrators to clarify business requirements and assess the impact of data changes.
- Managed centralized tracking logs to prioritize workload, balance demand, and meet service-level targets.
- Executed mass scheduling and maintenance activities, ensuring adherence to governance rules and naming conventions.
- Responding to urgent escalations by rebalancing priorities using defined escalation protocols.
- Maintained and enforced standard operating procedures (SOPs) for data intake, validation, execution, and audit readiness.
- Ensured full compliance with FERPA and confidentiality standards when processing and distributing approved data.
Concierge Front Desk
ABC Services of Maryland
09.2015 - 03.2020
- Created, updated, and validated resident, vendor, access, and package records.
- Executed daily data entry and change requests while maintaining accuracy and audit-ready logs.
- Tracked move-in/move-out data and coordinated updates with property management.
District Manager
NextCar & Fitzgerald Body Shop
06.2004 - 02.2013
- Managed fleet master data, including vehicle status, maintenance history, mileage, and lifecycle changes.
- Executed mass updates and reconciliations of inventory and service records.
- Maintained financial data including invoices, expenses, and operational reports.
- Ensured compliance with safety, regulatory, and internal governance standards.
Education
Bachelor of Social Work (B.S.W.) -
The Catholic University of America
01.2022
Associate of Arts - Business
Montgomery College
01.2016
Skills
- Master Data Creation, Change & Validation
- Customer, Vendor & Material Data Support
- Data Quality, Auditing & Governance
- Mass Data Maintenance & Prioritization
- Basic Statistical & Relational Analysis
- SLA & Workload Tracking
- SOPs, Naming Conventions & Standards
- Escalation Handling & Issue Resolution
- Cross-Functional Communication
- Confidential & Regulated Data Management
- Microsoft Excel (tracking, validation, reconciliation)
- Google Sheets, Docs & Forms
Timeline
Director of Testing & Proctoring
The Catholic University of America
03.2018 - 12.2025
Concierge Front Desk
ABC Services of Maryland
09.2015 - 03.2020
District Manager
NextCar & Fitzgerald Body Shop
06.2004 - 02.2013
Associate of Arts - Business
Montgomery College
Bachelor of Social Work (B.S.W.) -
The Catholic University of America