Danielle Hamman
Joppa
Summary
Dynamic Office Manager with a proven track record at Harview Roofing Company, excelling in customer relations and financial tracking. Mastered confidentiality and workflow optimization, significantly reducing overhead costs and enhancing team productivity. Known for exceptional problem-solving abilities and a positive attitude, consistently boosting company morale and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Office Manager
Harview Roofing Company
1759 E. Joppa Rd. Baltimore, MD 21234
06.2001 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Certificate - Phlebotomy
American Academy Oh Phlebotomy Technicians
Baltimore, MD12-2020
Skills
- Customer service
- Office management
- Clear oral/written communication
- Billing
- Payroll and budgeting
- Mail handling
- Scheduling
- Workflow optimization
- Financial tracking
- Office management software
- Customer Relations
- Problem resolution
- Good judgment
- Positive attitude
- Teamwork
- Problem-solving abilities
- Self motivation
- Conflict Resolution
- Professionalism
- Time management abilities
- Data Analysis
Timeline
Office Manager
Harview Roofing Company
06.2001 - Current
Certificate - Phlebotomy
American Academy Oh Phlebotomy Technicians