Danielle Jones

• Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.

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• Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
• Managed complex patient cases, collaborating with doctors and nursing staff to develop personalized treatment plans.
• Assessed clinical policies and procedures for compliance with changing regulations.
• Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
• Built strong relationships with patients and families for optimized care satisfaction.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Communicated with patients, ensuring that medical information was kept private.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
• Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
• Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
• Responded proactively and positively to rapid change.

• Verified insurance eligibility and coverage for patients.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Handled customer service inquiries in person, via telephone and through email.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
• Entered patient demographic and insurance data into electronic medical record system.
• Took copayments and compiled daily financial records.
• Balanced deposits and credit card payments each day.
• Built and maintained positive working relationships with patients and staff.
• Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Served as primary contact for facilitating operational and administrative inquiries.
• Print licensure packets and maintained a case load of approximately 50-75 clients.
• Scheduled office meetings and client appointments for staff teams.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.