DANIELLE KIMES
Pasadena,MD
Summary
Results-oriented Customer Service/Administrative professional with extensive practical experience and record of achievement, Seeking professional position in a company with opportunities for advancement. Strong dependable record with ability to work with minimal supervision as well as in a team setting.
Overview
30
30
years of professional experience
Work History
Administrative Professional
GRACE
Curtis Bay
06.2019 - Current
- Payroll Administration
- Purchase Order Administration
- Assist for expense reports/travel plans
- Oversee a team of managers to assist with employee engagement and payroll
- Work closely with HR on new recruits/training
- Assist Training department with new hires and site training
Conference Director
XRPLASVEGAS
Las Vegas, NV
05.2023 - Current
- I have Successfully run this conference every year in Las Vegas NV.
- Planned and executed all contracts and logistics for sponsors/vendors/speakers
- Led a staff of 20
- Event Lead- oversaw program development, sponsorship acquisition
- Built this company into a 3 million dollar valuation in just a few short years.
- Responsible to handle billion dollar companies and top industry leaders every year with a 40% yearly growth rate
Inside Sales Rep
AIRGAS
Dundalk, MD
01.2017 - 01.2019
- Handles customer accounts Initiates quotes, orders, handles billing issues, pricing
- Resolves billing and cylinder issues
- Visits customers, site surveys Experience with both gases and hardgoods Most recently, assisting with Customer service needs and phone calls
- Designated as the go to Person for our customer service reps questions/assistance
Plant Administrator
AIRGAS
Severn, MD
10.2017 - 05.2018
- Assists with reconciling all billing for customer orders, Resolve customer billing issues and cylinder balance issues
Global Business Support Systems
Air Products
Allentown, PA
01.2011 - 01.2017
- Handles the northeast region for the Epoxy and PUC product lines Daily customer interface, both internally and externally CRM and BCM experience Active member of the Diversity and Inclusion team Daily Reporting for multiple regions including Europe and Asia to oversee multiple teams to Ensure correct order entry
- SAP Experience Runs reports for accuracy of team
- Assists with meetings
- Problem solving Handling day to day issues with SAP/CRM/BMC, customer interfacing
Accounts Payable Technician
GBSS
Severn, MD
01.2007 - 01.2011
- Problem solving resolution team Vendor line phone team Purchase Order Training Assists Buyers with purchase order issues Provide training to new employees Attended training classes for requisition to pay, Ariba, and AP Direct Buyer Manage the discrepancy mailbox, to issue and fix discrepancies Process and correct invoices Provided training to the Shanghai service center for invoice processing Pay Invoices and solve billing disputes
Administrative Assistant
Global Accounting Services
01.2002 - 01.2007
- Managed calendars, answered phones, mail administration, and general help to a staff of 150 people
- Web Authoring, adding and removing items from our shared site
- SAP Release 4 Training Coordinator, conducted SAP navigation training TEM SAP Power User SAP Release 2 & 4, Role based training Coordinator, assisting power users, attendance reporting in TEM, distributing manuals, and necessary documents for training class
- Managed an access database for employee competencies for approx 150 people
- Assisted management in making the binders for competency meetings and keeping the database accurate while maintaining confidentiality Contact for processing recognition awards through the remedy system
- Experience in SAP expense reporting Experience in SAP purchasing requisitions Experience in travel I was a member of Finance's Team Building and Activities Committee I was a member of GATS (guest speakers)
Global Accounting Services
Severn, MD
06.1996 - 07.2002
- Anonymously regarding issues in the organization Point person for the recovery of insurance claims for the Hurricane Katrina project, the rebuilding of the NOLA plant Assisted with gathering and reviewing contracts for Accountants
Customer Service
Gases Division
01.1996 - 01.2002
- Managed the new account set up for all regions within the Packaged Gas Organization Order Entry Reviewed short-paid invoices and reconciled with the short pay report Accounts Receivable Provided training to new Customer Service Representatives Entered all pricing, Monthly service charge and service charges Credits/Debits on pricing discrepancies Interfaced with Central sales daily for new pricing, new accounts, and problem Worked with the billing and collections department for a short time approx
- 1 year Billing/ collections experience
Education
High School Diploma -
Skills
- Microsoft Outlook
- Kronos
- Microsoft Access
- Ariba
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- CRM/BCM (computer based phone system)
- Payroll
- Billing
- Event management
- Sponsorship acquisition
- Multitasking
- Creative thinking
- Staff management
- Event planning
- Contract negotiation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Conference Director
XRPLASVEGAS
05.2023 - Current
Administrative Professional
GRACE
06.2019 - Current
Plant Administrator
AIRGAS
10.2017 - 05.2018
Inside Sales Rep
AIRGAS
01.2017 - 01.2019
Global Business Support Systems
Air Products
01.2011 - 01.2017
Accounts Payable Technician
GBSS
01.2007 - 01.2011
Administrative Assistant
Global Accounting Services
01.2002 - 01.2007
Global Accounting Services
06.1996 - 07.2002
Customer Service
Gases Division
01.1996 - 01.2002