Danielle Mathena
Dundalk
Summary
Detail-oriented Account Manager with a strong background in shipment coordination and client communication. Committed to delivering exceptional service and resolving issues promptly to maintain high customer satisfaction levels.
Overview
18
18
years of professional experience
Work History
Account Manager
Baltimore International Warehouse & Transportation
Baltimore
02.2024 - 03.2026
- Coordinated shipments and logistics for multiple clients, ensuring timely delivery and client satisfaction.
- Managed client accounts and ensured timely communication of updates.
- Oversaw inventory management and streamlined order processing workflows.
- Resolved client issues promptly, maintaining high levels of customer satisfaction.
- Managed multiple accounts simultaneously, consistently meeting deadlines and client expectations.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Utilized problem-solving skills to resolve issues for difficult customers, enhancing overall client experience.
Account Manager
All Freight Distribution
Baltimore
11.2017 - 02.2024
- Managed client accounts, ensuring timely updates and fostering strong client relationships.
- Coordinated shipments and logistics for multiple clients, enhancing delivery efficiency.
- Oversaw inventory management and streamlined order processing workflows.
- Analyzed customer needs to provide tailored transportation solutions.
- Collaborated with warehouse teams to ensure accurate order fulfillment.
- Resolved client issues promptly, achieving high levels of customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Prepared monthly financial statements for each account.
Bartender
Popular Inn
Dundalk
09.2014 - 11.2017
- Mixed and served cocktails and beverages, ensuring guest satisfaction and enjoyment.
- Maintained cleanliness and organization of bar area and equipment.
- Delivered exceptional customer service, contributing to memorable guest experiences.
- Handled cash and processed payments efficiently at the bar.
- Assisted in training new bartenders on standard procedures.
- Monitored inventory levels and restocked supplies.
- Engaged with patrons, fostering a welcoming atmosphere that encouraged repeat visits.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
Bartender
Patricks
Essex
07.2008 - 06.2016
- Mixed and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area and equipment.
- Provided excellent customer service to enhance guest experiences.
- Handled cash and processed payments efficiently at the bar.
- Assisted in training new bartenders on standard procedures.
- Monitored inventory levels and restocked supplies.
- Engaged with patrons to create a welcoming atmosphere at the inn.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
Education
High School Diploma -
Patterson
Baltimore, MD05-1998
Skills
- Account management
- Client communication
- Shipment coordination
- Issue resolution
- Inventory oversight
- Customer relationship management
Timeline
Account Manager
Baltimore International Warehouse & Transportation
02.2024 - 03.2026
Account Manager
All Freight Distribution
11.2017 - 02.2024
Bartender
Popular Inn
09.2014 - 11.2017
Bartender
Patricks
07.2008 - 06.2016
High School Diploma -
Patterson