Danielle McCallum
North Beach
Summary
Dynamic Office Administrator with a proven track record at Caliber Collision, excelling in customer engagement and office management. Expert in document management and scheduling, I enhanced client satisfaction through effective communication and streamlined operations, ensuring a productive environment. Committed to delivering exceptional service and fostering positive relationships.
Overview
13
13
years of professional experience
Work History
Office Administrator
Caliber Collision
11.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
Hairstylist
Tangled
11.2019 - 09.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Receptionist
Capitol Door Repair
01.2012 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Huntingtown High School
Huntingtown, MDSkills
- Time management
- Office administration
- Administrative support
- Database entry
- Office management
- File organization
- Customer engagement
- Verbal communication
- Document management
- Telephone reception
- Document scanning
- Scheduling appointments
- Schedule and calendar management
- Inbound phone call handling
Timeline
Office Administrator
Caliber Collision
11.2021 - Current
Hairstylist
Tangled
11.2019 - 09.2020
Receptionist
Capitol Door Repair
01.2012 - 09.2016
Huntingtown High School
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