Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Danielle Trabajo

Ft. Washington,Fort Washingotn

Summary

Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.

Overview

3
3
years of professional experience

Work History

Hostess/In Room Service

Westin Hotel
09.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Delivered food and beverage orders promptly and professionally to guest rooms, ensuring quality presentation and adherence to service standards.
  • Verified guest orders for accuracy and special requests before delivery.
  • Communicated effectively with kitchen and front desk teams to coordinate timely service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Communicate guest reservations, special requests, and upcoming events to servers and management to ensure seamless service and preparation.

Barista

Westin Hotel
09.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained and operated espresso machines, coffee pots, and other equipment.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Collected payments and provided accurate change.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Used POS system to accurately enter orders and process payments.
  • Learned special recipe items to best meet customer needs.
  • Packaged Pastries for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Cashier

Panera
12.2024 - 04.2025
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cashier

Good East Carry Out
02.2022 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collaborated with kitchen staff to ensure timely order fulfillment.
  • Restocked and organized inventory.

Education

High School Diploma -

Friendly High School
Fort Washington, MD
05-2023

Skills

  • Professional Appearance & Demeanor
  • Team Collaboration
  • Exceptional Communication & Guest Service
  • Conflict Resolution
  • Multitasking Under Pressure

Languages

tagalog
Native or Bilingual

Timeline

Cashier

Panera
12.2024 - 04.2025

Hostess/In Room Service

Westin Hotel
09.2024 - Current

Barista

Westin Hotel
09.2024 - Current

Cashier

Good East Carry Out
02.2022 - 08.2023

High School Diploma -

Friendly High School

Similar Profiles

CREATE PROFILE
Danielle Trabajo