Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1999
1999
years of post-secondary education
Work History
Customer Service Representative
R. Brooks Mechanical
Rising Sun
08.2025 - 02.2026
Processed service requests using company software and tracking systems.
Collaborated with technicians to schedule service appointments efficiently.
Provided feedback to management regarding customer needs and service improvements.
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved customer complaints through effective communication and problem-solving.
Developed strong customer relationships to encourage repeat business.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Handled payment processing and invoicing for services rendered.
Dispatcher/Customer Service Representative
Blue Dot HVAC
Forest Hill
04.2020 - 07.2025
Coordinated service schedules for HVAC technicians and ensured timely dispatch.
Managed incoming service calls and prioritized requests based on urgency.
Utilized dispatch software to track technician locations and job progress.
Collaborated with team members to improve dispatch processes and workflow efficiency.
Maintained accurate records of service calls and technician assignments in the system.
Assisted in training new dispatch staff on company protocols and systems.
Assigned drivers to appropriate routes based on customer needs.